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  1. 23-07-2012 05:38 PM #1
    mddavies
    mddavies is offline Junior Member (Customer) mddavies is on a distinguished road
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    Default HD PVR Lost sound to tv ------HELP-------

    HD PVR Lost sound to TV 3 week ago has been ok from march 2012 when installed. all leads are ok and if the PVR is removed the sound comes back. have sent emails to Hauppauge and now gone cold when i told them where it was purchased from. could someone please HELP
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  2. 31-07-2012 09:32 AM #2
    Robo_Raver
    Robo_Raver is offline Moderator (UK) Robo_Raver is on a distinguished road
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    Default Re: HD PVR Lost sound to tv ------HELP-------

    It sounds like it is faulty unfortunately.

    Where was it purchased from ? if it is from a recommended retailer and you still have the original proof of purchase then it would be covered by warranty, if it was purchased from ebay then you would need to contact the seller as it would not be covered.
    Click here to see how to capture the right logs files for your problem for WinTV v7. You MUST attach logs files for us to effectively help you.

    http://www.hauppauge.co.uk/forum/showthread.php?22310

    This forum is User -> User support only. It is a supplement to Phone/E-mail Support. This forum is not monitored by Hauppauge Technical Support. If you require official Technical Support / Customer Service / Pre-Sales please CALL on 020 3405 1717 (UK) or if you are not located in the UK contact numbers are here:

    http://www.hauppauge.co.uk/site/contact/contact_us.html or e-mail: http://www.hauppauge.co.uk/site/supp...upcontact.html
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  3. 01-08-2012 06:18 PM #3
    mddavies
    mddavies is offline Junior Member (Customer) mddavies is on a distinguished road
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    Default Re: HD PVR Lost sound to tv ------HELP-------

    Hi,

    Purchased from play.com end of Feb 2012. Play give 30 days warranty and then ask you to contact the manufacture
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  4. 02-08-2012 08:32 AM #4
    Robo_Raver
    Robo_Raver is offline Moderator (UK) Robo_Raver is on a distinguished road
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    Default Re: HD PVR Lost sound to tv ------HELP-------

    So you need to contact your local support office.
    Click here to see how to capture the right logs files for your problem for WinTV v7. You MUST attach logs files for us to effectively help you.

    http://www.hauppauge.co.uk/forum/showthread.php?22310

    This forum is User -> User support only. It is a supplement to Phone/E-mail Support. This forum is not monitored by Hauppauge Technical Support. If you require official Technical Support / Customer Service / Pre-Sales please CALL on 020 3405 1717 (UK) or if you are not located in the UK contact numbers are here:

    http://www.hauppauge.co.uk/site/contact/contact_us.html or e-mail: http://www.hauppauge.co.uk/site/supp...upcontact.html
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