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  1. #1
    Join Date
    Mar 2012
    Posts
    8

    Default HVR4000 not picking up signals

    Hello. I have a hvr 4000 which i acquired via ebay. I fitted it, drivers and software seem to go in ok but no signals on digital tv or analog radio. couldn't try satellite as i don't have a system. I have both xp pro service pack 3 32 bit and windows 7 64 bit. neither pick up anything but both see the card. turned on the advanced logging but the logs are gibberish to me. I installed the drivers and software straight from the disk which is 7.2.28 with extend. I don't think it''s an electrical fault as i doubt all services would be down. Any suggestions?

    Thanks.

  2. #2
    Join Date
    Jun 2004
    Location
    UK
    Posts
    756

    Default Re: HVR4000 not picking up signals

    Have you downloaded the latest WinTV 7 cd from the support site and installed it ? also try changing the PCI slot that the card is in,
    Click here to see how to capture the right logs files for your problem for WinTV v7. You MUST attach logs files for us to effectively help you.

    http://www.hauppauge.co.uk/forum/showthread.php?22310

    This forum is User -> User support only. It is a supplement to Phone/E-mail Support. This forum is not monitored by Hauppauge Technical Support. If you require official Technical Support / Customer Service / Pre-Sales please CALL on 020 3405 1717 (UK) or if you are not located in the UK contact numbers are here:

    http://www.hauppauge.co.uk/site/contact/contact_us.html or e-mail: http://www.hauppauge.co.uk/site/supp...upcontact.html

  3. #3
    Join Date
    Mar 2012
    Posts
    8

    Default Re: HVR4000 not picking up signals

    Quote Originally Posted by Robo_Raver View Post
    Have you downloaded the latest WinTV 7 cd from the support site and installed it ? also try changing the PCI slot that the card is in,
    I only have the one free slot. the other is covered by my pci express graphics card. I tried installing the cd i downloaded from there and it kept saying please insert the original cd even though it was already in. The pci slot works as it was the one with my spare sound card in. i used that the previous day, I tried third party player software and that didn't find any channels either. The system sees the car but the card won't see a signal.

  4. #4
    Join Date
    Aug 2007
    Posts
    3,497

    Default Re: HVR4000 not picking up signals

    are you using CD 2.5 though?
    Click here to see how to capture the right logs files for your problem for WinTV v7. You MUST attach logs files for us to effectively help you.

    http://www.hauppauge.co.uk/forum/showthread.php?22310

    This forum is User -> User support only. It is a supplement to Phone/E-mail Support. This forum is not monitored by Hauppauge Technical Support. If you require official Technical Support / Customer Service / Pre-Sales please CALL on 020 3405 1717 (UK) or if you are not located in the UK contact numbers are here:

    http://www.hauppauge.co.uk/site/contact/contact_us.html or e-mail: http://www.hauppauge.co.uk/site/supp...upcontact.html

    Keep up to date with Hauppauge news online

  5. #5
    Join Date
    Mar 2012
    Posts
    8

    Default Re: HVR4000 not picking up signals

    Quote Originally Posted by Mr X View Post
    are you using CD 2.5 though?
    Yes. Uninstalled old drivers and put the ones from 2.5 in.
    Still nothing. I have advanced logging turned on. where do i upload them?

  6. #6
    Join Date
    Aug 2007
    Posts
    3,497

    Default Re: HVR4000 not picking up signals

    just attach to the forum the log.txt after doing a scan for analog/digital
    Click here to see how to capture the right logs files for your problem for WinTV v7. You MUST attach logs files for us to effectively help you.

    http://www.hauppauge.co.uk/forum/showthread.php?22310

    This forum is User -> User support only. It is a supplement to Phone/E-mail Support. This forum is not monitored by Hauppauge Technical Support. If you require official Technical Support / Customer Service / Pre-Sales please CALL on 020 3405 1717 (UK) or if you are not located in the UK contact numbers are here:

    http://www.hauppauge.co.uk/site/contact/contact_us.html or e-mail: http://www.hauppauge.co.uk/site/supp...upcontact.html

    Keep up to date with Hauppauge news online

  7. #7
    Join Date
    Mar 2012
    Posts
    8

    Default Re: HVR4000 not picking up signals

    Quote Originally Posted by Mr X View Post
    just attach to the forum the log.txt after doing a scan for analog/digital
    Turns out the card was faulty.
    Thanks for the replies all.

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