2200 Card disappears from windows 7 64bit after reboot

[mark]

Hi There,

I've had a 2200 card installed in a windows 7 64 bit system for about 3 weeks working faultlessly then after a reboot today it disappeared after the reboot, reporting as an 'unknown multimedia device' under device manager. I tried to reinstall the drivers but the Hauppage driver softer stated that no compatible hardware was installed, windows wouldn't let me do a manual install as it said that no drivers were available for the card in the folder I specified.

The only way I managed to get it to work was to turn off the computer, pull the power cable, remove the card, reboot the machine, turn the machine off, pull the power cable, wait 5 minutes, put the card back in, reboot and reinstall the drivers - the Hauppauge software then detects the card and installs the driver.

The system is built on the ASUS AT-5IONT motherboard and Atom CPU, with 4G RAM and Windows 7 64bit edition.

Does anyone have any ideas what a fix might be? I don't want to have to go through that every time I reboot!!

Cheers,

Mark

[mark]

All,

After some further work this weekend I have managed to recreate the problem successfully several times now. The problem occurs only on a Shutdown and Restart, not on a Restart (4 restarts in a row and no problems). The recovery action has to be a cold (wait 5 mins with the power unplugged) restart, removing the card during the power down, if the card is left in the machine (as in power down, un plug from mains power, wait 5 mins, plug in restart) the fault still occurs - removing the card seems to be the key which suggests something is being retained in the card that doesn't clear properly unless its pulled from the machine.

The error code reported by windows device manager is a Code 20 - the drivers for this device are not installed. I checked the PCI bus address is the same when working and not working (7) . In the Device Manager Multimedia Controller properties page within the details Tab I have noted a change between the two states. In the 'Working state' the Hardware IDs listed are:
PCI/VEN_113&Dev_7164&Subsys_89400070&Rev_81
PCI/VEN_113&Dev_7164&Subsys_89400070
PCI/VEN_113&Dev_7164&CC_48000
PCI/VEN_113&Dev_7164&CC_480

In the fault state the Hardware IDs listed are:
PCI/VEN_113&Dev_7164&Subsys_00001131&Rev_81
PCI/VEN_113&Dev_7164&Subsys_00001131
PCI/VEN_113&Dev_7164&CC_48000
PCI/VEN_113&Dev_7164&CC_480

Could this be the cause of the fault? Is the hardware ID not being reported properly when the reboot occurs? The Manufacturer field is also not populated on reboot and the type is reported as a 'Multimedia Controller' instead of the 'Hauppauge Win TV_HVR-2200 (8940)HVR'

Hoping Haupppauge can resolve this as the card is great when it works - picture quality under windows 7 64bit is perfect even in a weak signal area.

Regards,

Mark

[Mr X]

yes this is the issue. subsys00001131 is wrong.

Might be worth contacting Asus to see if they have a bios update for the issue

What type of slot is it in? does it work properly in say a 16x slot instead?

[mark]

Hi Mr X

I've been and downloaded the latest ASUS bios patch but it didn't help.

The motherboard only has one PCIe slot and its a PCIe x4 slot. There are no other peripherals connected apart from the Bluray drive and hard disk.

I notice other people are having the same problem with other motherboards is this a general Hauppauge-Asus compatibility issue? or could it be a faulty card?

Happy to try anything to resolve this - the machine is now working again after a few reboots and will be fine so long as I don't have to shut it down.

Regards,

Mark

[mark]

For anyone having the same problem it seems that there is a problem with the Asus AT5IONT-I motherboard that causes it to lose pcix cards (not just tv cards). Asus are working on a beta bios to fix the problem. The beta bios can be found at the following site (via a german Asus support forum) and more information is available on the Asus UK support forum. http://www.megaupload.com/?d=33AFLPBA

Thanks to MrX for the reply - you were spot on!

M

[Mr X]

What Is the Model/REv of your HVR-2200 (on the side of the tuner) ?

(or you can run prodinfo tool in the MISC folder on the cd's to get this info)

[Machloop]

For anyone having the same problem it seems that there is a problem with the Asus AT5IONT

M

Well, I have a new[ish] Dell studio XPS-8100 with i7 pentium and I have this same problem too, but even reinstalling the card does nothing. In fact I have never seen TV on my pc yet.

I just mention this to alert potential 2200 users that there may be a problem with this card.


.