PLEASE NOTE : These are the Community Forums (user-to-user), the Hauppauge team try to assist as time allows. Please use the email or telephone support if necessary as their tickets have priority!


Page 1 of 2 1 2 LastLast
Results 1 to 10 of 14
  1. #1
    Join Date
    Aug 2010
    Posts
    7

    Default HVR 4400 not recognized

    Hi,

    I just got my WinTV HVR 4400 and tried to install it. Took me a while to change the BIOS settings of my ASUS P5VD2-X board to see the card in the hardware manager. It says now video controller for multimedia. Using the provided CD or the Windows 7 64bit automated options, I cannot install any driver. If I run the CD it says drivers have not been updated and I hence cannot install WinTV. Any advise what I can change or do differently to get this actually working?

    Thanks for your help in advance!

  2. #2
    Join Date
    Aug 2007
    Posts
    3,497

    Default Re: HVR 4400 not recognized

    Hi,

    Try the very latest driver in here:

    http://www.hauppauge.co.uk/board/showthread.php?t=20950

    Also if that doesn't work, please check Device Manager and check the "Hardware ID" of the card that it shows please and post it here

    Thanks
    Click here to see how to capture the right logs files for your problem for WinTV v7. You MUST attach logs files for us to effectively help you.

    http://www.hauppauge.co.uk/forum/showthread.php?22310

    This forum is User -> User support only. It is a supplement to Phone/E-mail Support. This forum is not monitored by Hauppauge Technical Support. If you require official Technical Support / Customer Service / Pre-Sales please CALL on 020 3405 1717 (UK) or if you are not located in the UK contact numbers are here:

    http://www.hauppauge.co.uk/site/contact/contact_us.html or e-mail: http://www.hauppauge.co.uk/site/supp...upcontact.html

    Keep up to date with Hauppauge news online

  3. #3
    Join Date
    Aug 2010
    Posts
    7

    Default Re: HVR 4400 not recognized

    Thanks for the quick reply Mr. X. The card now works and I can watch TV! Brilliant!

    However, I cannot get the remote control to work, is there also any updated drivers?

    Thanks!

  4. #4
    Join Date
    Aug 2007
    Posts
    3,497

    Default Re: HVR 4400 not recognized

    What type of remote do you have? is it a Media Center remote or a Hauppauge retail remote? Is this in WinTV?
    Click here to see how to capture the right logs files for your problem for WinTV v7. You MUST attach logs files for us to effectively help you.

    http://www.hauppauge.co.uk/forum/showthread.php?22310

    This forum is User -> User support only. It is a supplement to Phone/E-mail Support. This forum is not monitored by Hauppauge Technical Support. If you require official Technical Support / Customer Service / Pre-Sales please CALL on 020 3405 1717 (UK) or if you are not located in the UK contact numbers are here:

    http://www.hauppauge.co.uk/site/contact/contact_us.html or e-mail: http://www.hauppauge.co.uk/site/supp...upcontact.html

    Keep up to date with Hauppauge news online

  5. #5
    Join Date
    Aug 2010
    Posts
    7

    Default Re: HVR 4400 not recognized

    Hi, it's the Hauppauge retail RC6 remote control TSHA-IR01 and I just downloaded and installed WinTV v7.0.28208. However, I didn't install any drivers. The remote control shows a green light when I press buttons and I am close to the IR anntena which is plugged into the card. I also rebooted but there is still no response. Thanks for your help.

  6. #6
    Join Date
    Aug 2007
    Posts
    3,497

    Default Re: HVR 4400 not recognized

    Right - this is the Media Center remote (designed for use in Media Center mainly). Only a few keys work in WinTV right now. For the next release CD 2.1b (a few days away) - I added a huge amount of key mappings. The MCE button will even launch WinTV v7 now. Once you install CD 2.1b it should all work fine in WinTV v7.
    Click here to see how to capture the right logs files for your problem for WinTV v7. You MUST attach logs files for us to effectively help you.

    http://www.hauppauge.co.uk/forum/showthread.php?22310

    This forum is User -> User support only. It is a supplement to Phone/E-mail Support. This forum is not monitored by Hauppauge Technical Support. If you require official Technical Support / Customer Service / Pre-Sales please CALL on 020 3405 1717 (UK) or if you are not located in the UK contact numbers are here:

    http://www.hauppauge.co.uk/site/contact/contact_us.html or e-mail: http://www.hauppauge.co.uk/site/supp...upcontact.html

    Keep up to date with Hauppauge news online

  7. #7
    Join Date
    Aug 2010
    Posts
    7

    Default Re: HVR 4400 not recognized

    so, is the new version online which supports the remote control?

  8. #8
    Join Date
    Aug 2007
    Posts
    3,497

    Default Re: HVR 4400 not recognized

    Will be on-line in a couple of days
    Click here to see how to capture the right logs files for your problem for WinTV v7. You MUST attach logs files for us to effectively help you.

    http://www.hauppauge.co.uk/forum/showthread.php?22310

    This forum is User -> User support only. It is a supplement to Phone/E-mail Support. This forum is not monitored by Hauppauge Technical Support. If you require official Technical Support / Customer Service / Pre-Sales please CALL on 020 3405 1717 (UK) or if you are not located in the UK contact numbers are here:

    http://www.hauppauge.co.uk/site/contact/contact_us.html or e-mail: http://www.hauppauge.co.uk/site/supp...upcontact.html

    Keep up to date with Hauppauge news online

  9. #9
    Join Date
    Aug 2007
    Posts
    3,497

    Default Re: HVR 4400 not recognized

    CD 2.2 online now with the remote fixes in
    Click here to see how to capture the right logs files for your problem for WinTV v7. You MUST attach logs files for us to effectively help you.

    http://www.hauppauge.co.uk/forum/showthread.php?22310

    This forum is User -> User support only. It is a supplement to Phone/E-mail Support. This forum is not monitored by Hauppauge Technical Support. If you require official Technical Support / Customer Service / Pre-Sales please CALL on 020 3405 1717 (UK) or if you are not located in the UK contact numbers are here:

    http://www.hauppauge.co.uk/site/contact/contact_us.html or e-mail: http://www.hauppauge.co.uk/site/supp...upcontact.html

    Keep up to date with Hauppauge news online

  10. #10
    Join Date
    Aug 2010
    Posts
    7

    Default Re: HVR 4400 not recognized

    Hi Mr X,

    Thanks for the updated software package which I just installed. The TV works fine but I am still trying to get the remote control TSHA-IR01 to work. Using version 2.2 the remote control was recognized as "Hauppauge Consumer Infrared Receiver" and I now can see a Signal Monitor. However, the remote control doesn't work in WinTV even so the green light on the remote control is flashing (battery should be fine and I held it right next to the receiver). Do you have any tips on how to configure or how to get this up and running?

    Thanks!

Similar Threads

  1. HVR 4400 Win7 32bit "No Signal"
    By donaldson2121 in forum Windows Media Center
    Replies: 12
    Last Post: 01-07-2011, 12:22 PM
  2. Hauppauge HVR 3300 / 4400 compatibility with MediaPortal
    By SergeGardien in forum 3rd Party Applications / Legacy Products (including MVP/wMVP)
    Replies: 0
    Last Post: 30-12-2010, 07:55 AM
  3. HVR 3300 vs HVR 4400
    By psd99 in forum Pre Sales Advice
    Replies: 3
    Last Post: 28-09-2010, 10:17 PM
  4. HVR 4400 Offsetting
    By Lip in forum 3rd Party Applications / Legacy Products (including MVP/wMVP)
    Replies: 3
    Last Post: 22-07-2010, 07:46 AM
  5. HVR 4000 not recognized in WINTV 7 1.2
    By customer in forum Fixed / FAQ
    Replies: 6
    Last Post: 25-09-2009, 10:57 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts