Unknown Device after reinstall?

[DaaGooN]

hi. im new here but aint new to this hardware

thing is ive bought this Hauppauge HD PVR 1218 from play.com like 6+ months ago. and its been super fine uptill today

last week i updated the drivers and stuff so it was all good.
it was still ok till i started to get ultra slow laggy video previews of my recordings. i thought it might be my gfx card or something but its a 9600GT all up to date drivers ect..

then today i pluged in as normal ready to cap some video clips. and oops!
thing locked up and rebooted my computer?

ok i thought ill try again.. nope did the same thing..

so i uninstalled the new beta drivers and try to install the old ones of the CD that came with it.

ok i got to the point where it all installed, rebooted. turn it on. and oh no.

Device not Found?

and now i cant install the drivers or update them?

ive uninstalled and reinstalled like 3 times now and nothing is working.

the little blue light is on next to the power on button, but then i get the msg about the usb device ect.

this is so sad

ive used this sweet hardware without fault since day one and now its all gone poop on me. is there something im doing wrong?

here is my account with my videos when it was working fine.
http://www.youtube.com/DaaG00n

my computer specs are on the side. but here is what i used..

What i use to Capture Games & HDTV

PC Specs:

Motherboard: Gigabyte GA-MA790X-DS5 AMD 790X
Processor: AMD 64 X2 Dual Core 5000+ BlackEdition OC to 3Ghz
Memory: 4GB Corsair TWIN2X 6400C5DHX DDR2
Video Card: Nvidia 9600GT 512MB
Hard Drive1 Samsung 1TB
Hard Drive2 External Maxtor D10 250GB
Hard Drive3 External Samsung 400GB
Optical Drive: Pioneer DVR-216BK
PSU: Corsair Powersupply 620W
Case: Antec VERIS Fusion Remote Max
Monitor: HannsG 22inch Widescreen
CaptureCard: Hauppauge HD PVR 1218

Capture Settings:
1280x720p @ 60 Fps
Variable Peak (better Size)
Average 11Mbps
Peak 20Mbps

Conversion Settings:
MS/Xbox WMV VC-1
1280x720
128Kbps
44.1KHz
8Mbps = 8000Kbps
30Fps

MaGix Movie Editor Plus 14 Settings:
Render out
Windows Media Export:
1280x720
29.97 Frames/s;
CBR 8000 kBit/s
44000 kHz; Stereo
CBR 160 kBit/s


ok since ive did all i can do, how do i RMA this thing?
also i aint had this thing a year..

lil help would be great..

[Seraph]

yeah, does sound like a hardware fault.

If you email support via the form here: http://www.hauppauge.co.uk/site/supp...upcontact.html

Or phone the Tech team on 0207 378 1997

They will sort out an RMA for you.

[DaaGooN]

ok. just one more question. i know its going to be silly.

but what is the serial number?

i mean which one is it on the bottom of the unit..

HDPVR
blabla LF
Rev D1

or the barcode

44** 44*******

thanks..

[Seraph]

The barcode part i would think.

[DaaGooN]

well its been nearl 4 days.. i think i should ring them about my RMA number..

[DaaGooN]

well its been a looooooong time now since i RMA this back to them.. and i have not heard anything back as of yet.
i even phone cs for 2 days but was kept on hold for over 20 minutes each time, so i gave up.

what service is this?
why cant i find out if they recived my PVR? i mean a little email telling me they have got it wouldnt be so hard would it? or some sort of update?

so they say it can take up to 4 weeks to repair the HDPVR. but its been 4 weeks and not a word.

is there anyone on here that can help me find out whats going on.

because this thing aint cheap you know! and i would need to do something about it if it was lost or something, or stolen!

got no returns from any of the guys who email me about RMA or the guy in Ireland who i had to send it to.

thanks for any info you can help me with.

[Symonator]

if you live in the uk, play.com would have to refund or replace upto a reasonable amount of time.

If you have had it less than a year - your entitled to a replacement you know.

[Seraph]

DaaGooN

PM me your RMA number and i'll give them a kick...

[DaaGooN]

pm sent.

thanks alot!

also id like to add ive made a mistake in where i bought it. as ive bought two units. one for me and one for a friend.

my Unit was bought from
Ebuyer.com
invoice date: 27/11/08

but there terms are crap.. 2 week return

once again thanks.

[DaaGooN]

any news

also what is the best time to call? as im always holding on for someone.
eveytime is like 10 or 20 mins and i give up.

thanks..