Remote connection test failed

[jeanlec]

Configuration:
Windows 7, 64 bits
WinTV v7.2 30108 (CD 2.5c)
Router dlink DIR-655
Antivirus: AVG Free Edition 2012

My local connection works perfectly with my android via wifi. But I can't make it work over the internet. I configure my router like it suppose to be (see atachment).

The extend.txt log shows this:
--------------------------------------------------------------------------------------------
2012-05-22 14:52:51.460 [INFO] Web directory: C:\Program Files (x86)\WinTV\Extend\web
2012-05-22 14:52:51.461 [INFO] Startup delay: 0
2012-05-22 14:52:51.994 [INFO] Starting server on port: 7799
2012-05-22 14:52:52.050 [INFO] About to query UPNP/NAT control interface
2012-05-22 14:52:52.410 [DEBUG] About to setup UPNP/NAT
2012-05-22 14:52:52.425 [ERROR] Unexpected error attempting UPNP/NAT control:
System.Runtime.InteropServices.COMException (0x80040210): Le propriétaire de
l’abonnement PerUser n’est pas connecté au système spécifié (Exception de HRESULT : 0x80040210)
à NATUPNPLib.IStaticPortMappingCollection.Add(Int32 lExternalPort, String bstrProtocol,
Int32 lInternalPort, String bstrInternalClient, Boolean bEnabled, String bstrDescription)
à WinTVExtender.ServiceController.xdbaaee59ace7784e( )
2012-05-22 14:52:52.433 [INFO] ServiceLocatorThread() Hostname: Proprietaire-PC
2012-05-22 14:52:52.435 [INFO] IP Address: 192.168.3.198
--------------------------------------------------------------------------------------------
When I disable my AVG and windows firewall i got this:

2012-05-22 18:14:14.635 [INFO] Web directory: C:\Program Files (x86)\WinTV\Extend\web
2012-05-22 18:14:14.635 [INFO] Startup delay: 0
2012-05-22 18:15:10.733 [INFO] Starting server on port: 7799
2012-05-22 18:15:11.934 [INFO] About to query UPNP/NAT control interface
2012-05-22 18:15:22.027 [INFO] UPNP/NAT not available
2012-05-22 18:15:28.642 [INFO] ServiceLocatorThread() Hostname: Proprietaire-PC
2012-05-22 18:15:28.767 [INFO] IP Address: 192.168.3.198
--------------------------------------------------------------------------------------------
But it doesn't work either.

I'm out of solution :confused:

[TheNewGuy]

My local connection works perfectly with my android via wifi. But I can't make it work over the internet.It's got to be one of the things you've already identified - either you've not configured your router correctly, or firewall software on your PC is getting in the way.

[jeanlec]

Since I disabled the windows-firewall and it's still doesn't work and my router configuration (wt2.jpg) is the same depicted here http://www.hauppauge.com/iphone_support/index.htm
I don't think the problem comes from these issues.

[jeanlec]

My windows firewall is already disabled so it cannot be the problem.
I enclosed my router configuration (wt2.jpg) and everythings is setup like the hauppauge guide.

[TheNewGuy]

If it's working in your local network, but not from the outside world then I dont know what else it could be. It's got to be either routing setup or firewall. If you're sure the firewall is disabled, then maybe focus on those router settings.

[jeanlec]

In my router setup I unchecked "Enable UPnP". I got this log:

2012-05-23 21:39:06.482 [INFO] Web directory: C:\Program Files (x86)\WinTV\Extend\web
2012-05-23 21:39:06.482 [INFO] Startup delay: 0
2012-05-23 21:39:06.952 [INFO] Starting server on port: 7799
2012-05-23 21:39:07.002 [INFO] About to query UPNP/NAT control interface
2012-05-23 21:39:07.009 [INFO] UPNP/NAT not available
2012-05-23 21:39:07.016 [INFO] ServiceLocatorThread() Hostname: Proprietaire-PC
2012-05-23 21:39:07.019 [INFO] IP Address: 192.168.3.198

And if I removed my port forwarding and check the box "Enable UPnP"
I got this log:
2012-05-23 22:13:01.487 [INFO] Web directory: C:\Program Files (x86)\WinTV\Extend\web
2012-05-23 22:13:01.488 [INFO] Startup delay: 0
2012-05-23 22:13:01.962 [INFO] Starting server on port: 7799
2012-05-23 22:13:02.013 [INFO] About to query UPNP/NAT control interface
2012-05-23 22:13:02.367 [DEBUG] About to setup UPNP/NAT
2012-05-23 22:13:02.384 [DEBUG] UPNP/NAT setup is completed. Requests on port 7799 will be forwarded to 192.168.3.198
2012-05-23 22:13:02.392 [INFO] ServiceLocatorThread() Hostname: Proprietaire-PC
2012-05-23 22:13:02.394 [INFO] IP Address: 192.168.3.198

In both case, still no succes to connect through the web...

[Mr X]

You shouldn't use the Virtual Server setting of your router but go to the "Port Forwarding" tab below it. Then forward TCP port 7799 to 192.168.3.198

[jeanlec]

You shouldn't use the Virtual Server setting of your router but go to the "Port Forwarding" tab below it. Then forward TCP port 7799 to 192.168.3.198
I already tried this option. I give up, thanks for your help.

[Mr X]

show me a screenshot from that tab and I might be able to help.

also make sure to remove the virtual server option.

[jeanlec]

I reset my router so my pc ip is now 192.168.3.199
http://www.imagup.com/data/1152535294.html http://www.imagup.com/data/1152535362.html

[jeanlec]

My new pc ip is now changed to 192.168.3.199
http://www.imagup.com/data/1152535294.html
http://www.imagup.com/data/1152535362.html


show me a screenshot from that tab and I might be able to help.

also make sure to remove the virtual server option.

[jeanlec]

Here's the tab:
http://data.imagup.com/10/1152729401.jpg (http://www.imagup.com/data/1152729401.html)

[Mr X]

Did you remove the rule from virtual servers, so just this is present?

Have you tried removing all the rules and just turning on uPNP?

[tovele]

I believe the problem is you are trying to connect through your home wi fi you must try through a different source.

[jeanlec]

I got it I found the solution!
My situation was more complex than I though at the begining. Simply because I use a voip Linksys SPA2102 and it's also a router.
So I forward the port 7799 in this device and voila everything's work now.
Thanks for your help.

[TheNewGuy]

Glad you got it working!

So did you have two routers?

[jeanlec]

Kind of, yeah. My network looks like this:
Modem (Zhone 6211) -> VoIP (Linksys SPA2102) - > Router (Dlink DIR-655)
I didn't know the SPA2102 have a router function. That was the problem, I add to open
a port in that box too.