2.4d Refused to install

[OldMan]

I have just tried to up date my install to 2.4d.
I have been running Win 7 for a long time on a Windows 7 64 bit desk top with some instability issues so thought that 2.4d might have cleared the problem.
Installed the drivers, rebooted and started to install Win 7 application.
Up came the message to ring technical support because the machine was not authorised to install 2.4d.
How could this be it is running v7.0.29209(CD2.4) as I type this message?
Does anyone know what is causing this problem?

[Mr X]

Can you post the exact error message? (screenshot?) Are you trying to install on a netbook? Did you have your original CD in the drive during installation?

[OldMan]

I cannot paste a screen shot into this message but the software is stupidly suggesting that the machine is a netbook! It is wrongly saying
Netbook PC detected!
Your product has not been authorised for installation by Technical Support. to authorise your product for installation on a netbook PC please call Techincal Support on:
0203405 1727 or 631 434 3197 (US)
Since it is a full desktop with a proper motherboard and all the usual desk top gubbinscore i3 processor, 430 watt PSU, ASUS P7H55-M +motherboard, etc. it appears unlikely that I can authorise it as a netbook. I find it unlikely that running windows 7 64 bit with 4 GB of memory fits the usual profile for a netbood! I find it rather more likely that the authorising routine routine is faulty.
Yes the original CD is in the drive but made no difference.:(

[Mr X]

can you post the log file from C:\program files\wintv\wintv7\wintv7.log please and I'll check out why.

[OldMan]

can you post the log file from C:\program files\wintv\wintv7\wintv7.log please and I'll check out why.

The only file is in program files (x86) but the log file is dated with yesterday's date and not only have I run Windows 7 earlier version today but I also tried to install 2.4d today as well but th log file does not appear to have updated. Something appears less than well.
I hope/trust that some thign appears to be the cause of the issue.

[Mr X]

Is your d:\ drive working ok? I see this was the drive used previously to install, but it doesn't seem to have found it in the recent install.

It found it back in August (08/30/2011 19:56) but on the recent install.

If you install CD 2.4 again over the top does it work or give a similar errror?

[OldMan]

Thank you for spotting that issue! I had used the drives only an hour or so before I first tried to update WinTV7 and had not tried to use the drives [which of course appear on boot up] since.
You were right a very recent update, possible from Apple had destroyed the correct registry entry for both disk drives and installed wrong upper and lower filters. This caused a code 19 error. The 'automatic' fix from Microsoft was useless and in the end I had to edit the registry to correct the error.
WinTV7 has now installed this morning and I am hopeful that this is an end to all of my issues.
Thank you once more for pointing out the problem, perhaps a future WinTV7 update might suggest that the CD/DVD drive is not available or that the user is working with a Netbook?
I am sorry that I assumed that the problem was with WinTV7.

[Mr X]

glad you got it sorted - I'll see if I can clarify the message for the next release.

[jmiller099]

I got the same error as this person posted. Also my machinw is not a netbook. It is a win7 pro 4gb ram dual core machine. Live TV configured in MCE, but WinTV failed to install from CD or from binary obtained on your support site. I am attaching the log. Help please!

[Mr X]

what drive letter is your cd-rom drive?

does it work?

[jmiller099]

It was d: I think.it's a USB drive. It works well since that was how it read the disc to launch the setup. When I tried just the binary downloaded from here ,the USB disc drive was not plugged in. Looking at the log I saw the same error code for each failed installation. Any ideas what that error code is linked to? Thanks!

[Mr X]

install from the latest web download, have your USB CD drive plugged in and put your original CD in the drive - this should work fine

[jmiller099]

install from the latest web download, have your USB CD drive plugged in and put your original CD in the drive - this should work fine



Brilliant! Thank you so much.

[ttaylor1218]

I am also having this same issue. I don't have a CD ROM on my computer, anyway to install without one?

[Robo_Raver]

Borrow one from a friend ? It does mention on the box that you need a CD drive for software installation and your not using a netbook.