Odd Recording flicker

[BiscuitDude]

I've had my HD PVR for about a month now, and I haven't been overly impressed by what I'm experiencing. This is what my problem is:

During preview or recording of a HD resolution channel with my HD PVR there is a slight flicker that appears every so often in random places over the screen, it basically makes watching my recordings annoying and it's impossible to ignore. So I decided to look on here for a solution, since my TV is on the other side of the room I found that getting an active repeater cable might help. So I bought one and tried it, using the default USB cable supplied connected into the repeater to see if there was any improvement, guess what? No change what so ever, although arguable there was a slight improvement in overall quality. So I thought that perhaps the active repeater isn't the problem at all.

So I've now just moved most of my equipment necessary for recording as close to my computer as possible in order to just connect the default USB right into the PC. Ran a few tests this way and it is no different from when it was on the other side of my room. I dunno if it's anything wrong with my PVR unit, or if the drivers for it are just rubbish, but I'm a bit annoyed that I've spent £150 or so on something that doesn't completely work. For reference I have all up to date drivers on TME and the PVR itself.

[philds]

I've registered to the forum just to reply and say I've got the exact same problem, and that it has to be a problem with the box or software on our computers because you don't see it happen on the TV screen (or at least I don't)

I'm going to try a different computer after a fresh install of XP in case it's a bit of software that's clashing or disrupting the decoder.

[gtafreak47]

I too had the same issue and i've solved it!

My PVR came with 2 disks, software 2.0 and 2.3, after installing i upgraded to the lastest software and drivers, BIG MISTAKE! Uninstall the lastest software and install 2.0 drivers and software. Flickering should be gone.

I've had alot of issues with the new software myself and everytime i've reverted back to 2.0 which never lets me down. I too use a 5m extention and after testing it, i know for a fact it's the software.

[kamui_kun]

Hi gtafreak47,

I have only one CD with my HD PVR, version 2.1A, where can I find the version 2.0 you talked about ? can you please upload the files somewhere ?

Thanks in advance :)

[gtafreak47]

You could always try 2.1a to see if it fixes it, as i've never tested that version myself. But i shall try and upload software 2.0 and the drivers for you. I'll post up a link once it's done.

[kamui_kun]

Thanks for your reply :)

I already tryed with my cd (version 2.1A), and I tryed to update TME online, I have always the same problem (the image flicker about every 3 sec), I've tryed with component or composite cables, SD or HD, from different devices sources (PS3/X360), same problem (but the flicker frequency changes)

Looking forward for your upload :)

[gtafreak47]

http://www.filefactory.com/file/ah4088c/n/2_0_CD_rip_zip

Click the link and select "Free download". It will ask you to wait for about 30 secs then it will link you to the download.

The file is a .zip file. If you have any issues with unzipping it, i'll give you a link to WinRar.

I only quickly tested it and it should work fine, it's a direct disk rip so it should be all there. Just open the "2.0 CD rip" folder and there should be a "setup.exe". Open that and it will bring up the menu to either install the driver or software.

Any issues, just reply back or MSN me on gtafreak47@hotmail.co.uk

[kamui_kun]

OMG, its working ! Thank you so much !!!

I think that the newer TME uses an automatic Peek bandwidth, and thats what causing the problem (because in newer releases, even the 2.1A that I had with my device, I didnt see the Peek bandwidth options...)

Anyway, its working perfect now :) I searched non stop 2 days about this problem and didnt find anything, I almost asked for a refund >_<

Thank you again :) bye

[gtafreak47]

^_^ Glad i could help!

Now lets hope they fix it in the future versions of software. I'm sticking with 2.0 till they do.

[Mr X]

Is there a particular source that we can see this happening with easily?

Also have you tried the drivers from 2.0 CD with the applications from 2.3?

What about drivers from 2.3 with the applications from 2.0?

[gtafreak47]

I have clear footage of it, and i can upload a screen shot which clearly shows the image breaking up on one of the frames. I can also upload footage if you wish.

As for the drivers and software. I haven't got round to testing it yet, but i was going to test out the drivers with different software versions to see which one is causing the fault. To be honest, recent versions have been very poorly made, they are very unstable and the new features are completely useless.

[cdldt]

It might be worth running this:
http://www.thesycon.de/deu/latency_check.shtml

See whether the break up corresponds to peaks in latency.

[Mr X]

Thanks,

I need to be able to reproduce it here to fix. Can you tell me the exact device you are using, resolution, refresh rate, bit rate etc etc.

Also if you can try perhaps upgrading the driver first from your 2.0 setup to the driver from 2.3, this will be easy to undo for you and will tell us straight away.


I have clear footage of it, and i can upload a screen shot which clearly shows the image breaking up on one of the frames. I can also upload footage if you wish.

As for the drivers and software. I haven't got round to testing it yet, but i was going to test out the drivers with different software versions to see which one is causing the fault. To be honest, recent versions have been very poorly made, they are very unstable and the new features are completely useless.

[Mr X]

Anybody help me to reproduce this?

[No46_TheDoctor]

I was getting it with a PS3-720p-8mb-Windows XP-Version 2.3 TME with latest drivers- This is what I get....


http://no46thedoctor.www.idnet.com/Image_Shack/HD-PVR%20Artifacts.jpg

That appears as a "jump" in the footage, going back to version 2.0 and earlier drivers solves the problem, 2.3 doesn't seem to work at all with the early drivers so it's hard to tell which is causing the problem.

If you need anymore info let me know.

[Mr X]

So it's just the driver and not the app causing the issue right? You can use 2.3 app with 2.0 drivers and it works ok?

Is this a UK PS3?

[No46_TheDoctor]

UK PS3, but the 2.3 App just hangs when you try and use the 2.0 drivers, so it's hard to tell which is the problem, surely it must be the drivers though?

[Mr X]

ok what about 2.3 drivers + 2.0 app?

[No46_TheDoctor]

Now you mention it, I remember trying this because at first I couldn't figure out how to get the old drivers on in place of the new ones, DOH !

Anyway, nope, you get the same jump, I can remember posting about not being able to install the old drivers so I know it definately didn't make any difference, so I guess it must be the drivers.....

[Mr X]

it can't be the drivers if 2.3 DRIVERS + 2.0 APP has the same problem

[No46_TheDoctor]

it can't be the drivers if 2.3 DRIVERS + 2.0 APP has the same problem

Yeah, but the 2.0 drivers are the only ones that don't have the problem, the 2.3 drivers and both versions of the APP do, and since the 2.3 app won't work with the 2.0 drivers we can't try that combination, so it must be something thats changed from the 2.0 to 2.3 drivers.

[Mr X]

Sorry I misread, great so 2.3 drivers and 2.0 app are bad but 2.0 drivers and 2.0 app is good, so it is a driver issue.

I'll try an reproduce this here on my debug HD-PVR to get some logs.

[BiscuitDude]

By rolling back my drivers, as suggested, the recordings have been fixed, cept now the colours displayed on my TV messes up. This doesn't pass through onto the recordings, but it's a small sacrifice to pay in order to get clean recordings. Hope the next drivers resolve the flicker issue so then I can enjoy clean recordings and colour corrected TV feedback.

[Mr X]

can you post us a small recording showing the flickering? Couldn't make it happen here today.

[gtafreak47]

I've got some footage that clearly shows it, i'll upload it later.

Edit:

http://www.filefactory.com/file/a0f91gf/n/2009_8_28_21_54_28_M2TS

Uploaded raw video footage of me testing my quality settings. You can clearly see it "flicker" multiple times. This was using the current lastest drivers and software.

If you want to know anymore details, let me know.

[falcon2081]

I now have the flicker problem u guys have been describing. Started happening right after I upgraded to the new TME 2.4 version that was released a few days ago. Never had a problem with the 2.3 and the latest drivers. Let's just say its getting to be very annoying.

[falcon2081]

Alright I installed everything. Installed the 2.3 software cd with drivers then updated the drivers to the newest ones. No more flickering. I'll just stay with 2.3 then.

[No46_TheDoctor]

Alright I installed everything. Installed the 2.3 software cd with drivers then updated the drivers to the newest ones. No more flickering. I'll just stay with 2.3 then.

Your lucky you can use the 2.3 version, I have to use the 2.0 version.

[Mirche]

I have had same problem with TME 2.4 and now I'm back to Version 2.1A

Recordings are without flicker, but now I have impression that recorded picture is a little bit worse that before. Colours looked somehow washed. With TME 2.4 colours were perfect... :confused:

[Morse]

I have the same issue with the version 2.4 and 2.3

Where i can find the 2.1 a version please ?

[TheDudeLasse]

Has Hauppauge found a solution for this issue?

I received the a brand new E1 model yesterday and immediately noticed this issue.

It's seem to be related to PS3 signal and drivers.

Driver CD 2.0 removed the issue, but image quality is significantly worsened when downgrading from 2.4 > 2.0.

Also i discovered that it is possible to replicate this issue on the 2.0 software by switching around are settings from Pal_G > Ntsc_M. So i had the same issue occuring on the 2.0 drivers and software when i fiddled around with the settings.

Is it possible to get the same image quality form 2.0 software?

I notice, that this is not a new issue, as i found older postings on several different forums on the subject:

http://forums.sagetv.com/forums/showthread.php?t=33501
http://www.avsforum.com/avs-vb/showthread.php?t=1055232

Is there truly no resolution to this issue?

[webby]

Is this being looked into? My hd-pvr does this too with the latest drivers. Every two seconds or so I get a corrupt frame - everything seems to jerk a bit like a frame out of sequence.
Thanks.

[VapoChill]

Same problem with my Xbox 360.
One frame out of sync, 5 seconds.

When it's going to be fixed ?

[baldurk]

Is this being looked into? My hd-pvr does this too with the latest drivers. Every two seconds or so I get a corrupt frame - everything seems to jerk a bit like a frame out of sequence.
Thanks.

I had a closer look into this today when I was getting this problem, and I eventually noticed that it seems to happen every 128 frames. Given that it's an exact power of 2 I doubt it's a coincidence. According to this commit (http://www.gossamer-threads.com/lists/mythtv/commits/392578?do=post_view_threaded) to the mythtv source, the HD PVR outputs an IDR frame every 128 frames. When I looked further at this I noticed that sometimes although the frame isn't corrupted, it does seem to be out of sync with the frames around it.

I've yet to investigate closer, I've mostly only done enough to work around it. Since I'm reducing the framerate from 60 to 30 in my editing process I've just arranged it so all these frames are on odd frame numbers so they all get dropped. I'm going to try more combinations and different things to see if I can narrow down what causes the problem. I've listed all information I can think of that would be relevant below:

OS: Windows 7 64bit
CPU: Core 2 Q9550
RAM: 4GB
HDD: SATA 1.5TB
Drivers: latest, 1.5.6.1
TME: Latest, but I'm not sure how to check the exact version.
Source: PS3 at 720p60 over component input. Recorded into mp4 container at a bit rate of 13.5Mbps.

The mp4 as played back in the totalmedia player has these glitches. My editing process is as follows in case it's relevant:

Simple avisynth script to source the mp4:

DirectShowSource("2009_12_8_17_58_15.MP4", audio=false, fps=60, seekzero=true, framecount=43020)

Open script in virtualdub, save without audio and with video compressed to lagarith lossless in avi.

Open the MP4 in mediacoder 0.7.0.4399. Disable video output and select waveform file under waveform for audio coding, and dump audio to a .wav.

Edit the .avi and .wav from there on. The glitches are visible throughout this process. When I go to decimate from 60 to 30 FPS I arrange the frames if necessary so they all land on odd frame numbers and then they are all removed. This is a work-around though, and very awkward.

I can upload screenshots or video of any part of this process, and I can try any changes. I'm going to try a few things, including using a 360 as a source, using a different container format, reducing the bitrate, and once I've figured out how to determine driver versions use the possible combinations of old/new driver and application to see what works.

I'm happy to help out if I can, so if anyone has any suggestions of things to try I can do so.

[UNiiQU3Xx]

I bought a Hauppauge HD PVR about a month ago now and have had this problem the whole time. I has been lazy about trying to sort it out, even though i have rang them once and the service was poor and e-mailed them twice and no reply. I am simply fed up of not being able to record my gameplay and use this product.

Ok, the source i am recording from is an xbox 360, i am recording in 1080i and a 1080i game (Modern Warfare 2). My system is well in the spec to record it smoothly as it is currently running at:

2.9 Quad Core Proccesser.
4GB of RAM.
512 Mb Graphics card.
Windows Vista Home Premium 64 Bit.

I have done loads of little tests with different drivers and computers with different opperating systems. From all the information i gathered from this, i think i now know the problem. I think it is the driver that allows the product to work on a 64 Bit opperating systems. Because my laptop is Windows Vista Home Premium 32 Bit and i have no flickers. But on my destop (my editing computer), it is running windows vista home premium 64 Bit and the odd recording flicker happens. I have tryed using the older drivers on my destop but the flicker still occurs.

I really hope Hauppauge sort this out as quick as possible because it is such a good product but i currently can't use it without a odd flicker every three seconds. My laptop is way too slow to record in 1080i as it is only my work laptop.

I hope this helps towards the cure for this problem!

Thanks,
Alex

[TheDudeLasse]

A month later after my post and no fix or update. Not cool Hauppauge.

[UNiiQU3Xx]

Hauppauge, please sort this out!

Its a great product and i can't use it!!!!!

[gtafreak47]

I used 2.0 to fix this issue, and i recently upgraded to the lastest drivers and... no flicker :eek:

[Mr X]

I don't personally work on this project but I know they've not been able to reproduce/see the issue.

If anyone in London fancies coming down with their setup to show us the issue, we can get debug info on it and fix.

[gtafreak47]

I don't live in london, but in the midlands, if you pay for my travel then deal lol :D

[webby]

I'm in North Devon. So not much help.
My system is Vista 64 (also get the same flicker in Windows 7 64bit), quad core Intel processor, 4GB RAM, ATI4850 graphics card.
I'll have a go using my laptop which is Vista 32 to see if I get the same results as UNiiQU3Xx.

[UNiiQU3Xx]

I'm from Bude, Cornwall xD lol

Lets hope it works on your 32Bit laptop because then we will know for sure it is something to do with the 64 bit driver.

[Seraph]

Im trying to replicate this but so far no luck.

Can everyone having the problem please post their system details. So far we have:

Baldurk:
OS: Windows 7 64bit
CPU: Core 2 Q9550
RAM: 4GB
Graphics Card: ???

UNiiQU3Xx:
CPU:2.9 Quad Core Proccesser.
RAM: 4GB
Graphics card: 512 Mb Make??
OS: Windows Vista Home Premium 64 Bit.

Webby:

OS: Vista 64 (also get the same flicker in Windows 7 64bit)
CPU: quad core Intel processor
RAM: 4GB
Graphics: ATI4850

So, atm we have quad core, 4 gb ram and 64 bit OS in common with the problem. Im using a 64 bit Windows 7 system, 2gb ram and Nvidia card with a dual core CPU atm, and not seeing the problem.

I'm trying to get a quad core to test on. But if we can narrow down the specs, makes it much easier to diagnose.

[gtafreak47]

OS: Windows XP SP3 32bit
CPU: AMD x2 6000+ 3.10Ghz
RAM: 3GB (Maximum XP 32bit will allow)
Graphics Card: Onboard ATI 700MB

Think that blew any theory out of the water, as i have nothing in common with the other specs. lol

[Seraph]

Think that blew any theory out of the water, as i have nothing in common with the other specs. lol

Yeah, cheers.....back to the drawing board...

[UNiiQU3Xx]

Seraph, do you have any idea on what the problem could be?

Becuase you quoted that you don't get it on your windows vista 64bit machine.

What source are you recording from when you are testing it?

Thanks,
Alex

[webby]

Right - here's what I've been doing:

Current system - HDPVR version 1.0.5.301 -64bit- works on pc - 64 bit, Vista, using KLtoolbox (rc capture utility). I have to use this as my Arcsoft is up-to date and crashes if I try to use it as the HDPVR has out-of-date firmware.
Same story on 32 bit Vista laptop - works using kltoolbox only.
With the pc running 64 bit Windows 7 - my Arcsoft software is old (version 2.0 I think) and when Arcsoft can find the HDPVR (1 time in about 5) it works. Can't use kltoolbox as the graph capturing software doesn't run.

Then I plugged the HDPVR back into the laptop, downloaded 1.5.6.1 -32bit-and installed. Worked fine on laptop.
Plugged HDPVR into pc - using Vista - worked fine using Arcsoft and kltoolbox. Still using 1.5.6.1 -32bit- firmware.
Tried Windows 7 - Arcsoft asked to update but I couldn't get it to install the update - kept saying I needed 1.5.6.0 or later. Tried 4 times. Program is registered with Arcsoft (for about the 5th time! - I've tried lots of pcs to get this to work!) Gave up.

Went back to Vista 64. Downloaded 1.5.6.1 -64bit- from website. Installed from 64 bit pc. Works fine! Both from Arcsoft and kltoolbox.
Tried Windows 7 - still downloads update but won't install it. Still says I need 1.5.6.0 or later. However, old Arcsoft capture program will run and records fine.

So I've now get the latest version 1.5.6.1 working with 64 bit Vista and 64 bit Windows 7. I have no idea what was wrong with previous attempts to update the firmware - maybe it liked 1.5.6.1 to be installed from a 32 bit pc and then a 64 bit one?
Good luck everyone who has read this far!

[UNiiQU3Xx]

I'm glad to hear you have got it working mate! xD

I'll try and copy wat you did and do more work towards it.

But if i get no luck then were keep trying untill we all solve it. Thats if people want to.

Thanks,
Alex

[webby]

I think it was just luck - try the 32bit firmware 1.5.6.1 and see how that works on 32 and 64 bit systems and if thats OK you could risk going for the 64 bit firmware. Good luck!:)

[Seraph]

No idea atm, as I cant get the problem reproduced. Im using an Xbox 360 currently, but have in the past been using a PS3. I have a Quad core system now, so will be testing on that, gtafreak47 blew one theory out the window, but at least its another system to test on. Need to grab an ATI board from somewhere though.



Seraph, do you have any idea on what the problem could be?

Becuase you quoted that you don't get it on your windows vista 64bit machine.

What source are you recording from when you are testing it?

Thanks,
Alex

[gtafreak47]

I might give some tests a bash, see if i can break the dam thing lol. Sorry for blowing your theory up :D

Edit: I can't seem to break it now, i used to do it accidently all the time, now it won't do it :confused:

[Nikki1977]

Hello, I'm new to this forum and I wanted to know if someone can help me. I don't know if my problem is the same as yours but I guess it's kind different since I've tried all the possible solutions presented here and none of these have worked out for me. When plugging my HD PVR I see a very poor quality image and this low quality persists when video recording.
However and weirdly, after a while (from 10 mins to 1 hour, and more recently, never) image goes suddenly high quality. I've tried all possible settings without any positive result, I looked up for damages on all cables but they're fine and do not seem damaged. Is it possible that the main problem would be my Box, maybe it has a defect or so?
Here some before/after pictures showing the issue I've mentioned. Thanks

Low quality
http://photos-a.ak.fbcdn.net/hphotos-ak-snc3/hs004.snc3/11165_207020719857_547209857_3096871_2314350_n.jpg
High quality
http://photos-f.ak.fbcdn.net/hphotos-ak-snc3/hs024.snc3/11165_207024449857_547209857_3096930_5067228_n.jpg

[SmallClanger]

Hi Folks,

Like some of the others, I've just signed up to add my voice to those seeing this problem. Having looked at the screenshots, we're just that. Every 30-200 frames, a single frame is corrupted with large, square artifacts.

The corruption seems to occur along high-contrast boundaries in the frame, but that may just because that's where they're more noticable.

The square areas are always the same size and have very sharp edges; not typical at all of a drop in bit rate or some other compression problem. Also, the frames eeither side of the corrupted one show no corruption at all.

As with the others, the corruption occurs in the preview window and the final captures. We've tried it on several PCs and laptops with decent HD throughput, but it's always the same fault.

Oddly, we emailed support regarding this and were qucte rapidly advised to send the unit back for a replacement as it indicated a fault. We did this and, because the retailer had no more stock' we got a refund and and bought another one elsewhere. Same problem with this one.

Both units shipped with the 2.4 CD. I'm having some troulbe locating any previous drivers. The driver version listed in Device Manager is 1.5.6.1, although only 1.5.6.0 is available on the website. Can anyone tell me what the difference is or which driver versions appear on the previous CDs?

(I can provide more screenshots if required)

Terry.

PS> Nikki, the issue you're having doesn't seem to be related to the one we're seeing. (See the earlier screenshots in this thread for some idea of what's happening.)

[marcio1986]

Hi.

I just bought a Hauppauge HD PVR and I've been experiencing the same flickering problem.

Visit the page below (its totally safe) if you want to see how bad this is affecting my videos.
I have the latest TME 2.4 which came with the hauppage hd dvr.

http://www.emulegion.info/Untitled.html

This small video is not converted to avoid the possibility of a bad conversion, its a TS video straight from the Hauppauge.

I noticed also discordination between video and audio.
If I can't solve this problems in 2 or 3 days I'll issue a refund.
This is unacceptable for product that cost me over than 200 euros.

[newgen2005]

I have managed to get a flicker free capture today.

I am using:

Windows Vista x64
6gb ram
Dual Core 2.67
Nvidia Geforce 8800 GTS

First of all it was flickering using the supplied v24 CD so I went back to v20 CD that someone kindly uploaded, this worked well but I noticed the quality didn't seem as good so I installed 1.5.6.1 driver and all was working still so I then updated TME to version 1.0.9.4 and again all working well still so when TME 1.0.9.5 (i think) update popped up I said yes and that installed without any capture issues.

So they way I fixed mine was to start at the lowest drivers/software and work my way up to the latest drivers and software.

I am pretty sure the sound is a little out of sync now though!

It is worth a try guys.

[UNiiQU3Xx]

Thanks for sharing this!

As you have a very similar computer to me and the same opperating system, it gives me a great hope for success! And that you also have the same HD PVR as me (1228), then i am more confident it will work.

I am going to give this a try tomorrow morning!

Thanks,
Alex.

P.s. Are you 100% sure it is completely flicker free and has the best quality?

[newgen2005]

Hi Alex,

Yes it is now capturing flicker free with up to date drivers and software. I have been capturing BBC HD in 1080i, the only thing I am not sure of is the audio sync, will test some more after work.

Cheers and good luck

[TheDudeLasse]

Another month has gone by and still no real resolution to this issue. It's obviously a driver/software issue as the old drives work with the old software.

[robatw]

So nobody is taking care about this problem? I got the Hauppauge HD PVR yesterday and i have bad flicker problems in connection with my Xbox 360.
i can't solve the problem - i will write down what i tried:

i tried the newest driver + 2.4 Software
2.3B CD with the driver from CD
2.2 CD with driver from CD
2.0 CD with driver from CD

I tried it on Vista 64 + Windows 7 64 and on XP 32 (current system)

I spent the whole night to test things out...

I used 2 Systems:

System 1:

Core 2 Duo 8400 -OC'd and also testet it with its normal settings
4Gig Ram
4850 ATI

System 2:
Core 2 Duo Notebookversion with 2GH -
4gig ram
forgot the vga device..


I testet it with all possible Settings in each Version (Bitrate, Pal / NTSC..)

I also tested different Resolutions with my Xbox 360 - other USB cable...


I am really tired and pissed about the bad support. (one admin gave the advise to try with WinTV7 - but that Software doesn't work with the HD PVR)

I also tried it with Sage TV and got the same Problems..

Help anyone? Sorry for my bad english..

[TheNewGuy]

one admin gave the advise to try with WinTV7 - but that Software doesn't work with the HD PVRIt absolutely does work with the HDPVR. I've tried it here. There is one newer revision hardware ID that doesnt work, but we've added that for the 1.3 release due in a few days.


I also tried it with Sage TV and got the same Problems..Unfortunately, if you're experiencing this problem with both TME and SageTV, then you're almost certainly going to experience it with WinTV7 too. At the end of the day, these apps are all using the same drivers, and the same hardware.

[robatw]

So what do you think? I it the Hardware itself? Should i try to send it back and get a new one?

Don't know what to do...

[robatw]

http://www.youtube.com/watch?v=1QXoLOzFySM

Here you can see the stutter / flickering...

[Gadgetguy]

Think if you start to do a little bit of research in to the HD PVR flicker problem you will find lots of people that are having the same issues with this product and have been for a long period of time.
Trouble is that it seems very hard for this problem to be reproduced to gain any data on what is causing it as some people with identical systems can capture with no problems what so ever and there just does not seem to be a common component that can be linked to the flicker.
I have another post with the specs of my PC and some samples of video captures that show the flicker which makes my captures useless to me yet after several hours of searching different posts i still cant see any sort of link to what may cause the problem.
I am now looking at selling the HD PVR for a loss and buying a decent capture card instead as i very much doubt they will invest much time in trying to find a fix for the small minority of people that are experiencing the above problem.

There are similar discusions on the sage forum http://forums.sagetv.com/forums/showthread.php?t=33501&page=2

[robatw]

But don't you think it's the hardware? I mean - i tested it on 2 Systems with every possible settings. I don't wanna give up on that because i almost payed 200bucks for it. I can't believe that this problem is present for years and Hauppauge don't give a damn about it. What is an good alternative? I only want to use it to capture Xbox 360 and other videogame material.

Shame on you Hauppauge.

[robatw]

So i tested it on the 3rd (!!) System - with 2.0Software and the drivers from the CD.

It's the same Problem - i can say it's the device itself which must be broken in any way.

[robatw]

Problem solved - here you go Xbox 360 Capture-People with stuttering:

Choose your resolution from the Xbox - lets say 720p - then you have to press OK...(it says, that it will test 50Hz Mode)

Next Question is something like this:

"Hey 50Hz is ON - do you see a correct picture?!"

You have to press NOOOOOOOO (!!!)

Now, your Box is in 60Hz and you will have no stutter at all.

[gtafreak47]

It's not the HD-PVR itself, it's the software. I've had this problem and fixed it myself and all i changed was the software.

I can't see logically why changing from 50Hz to 60Hz help fixes it, as it's not the xbox that is causing the issue, as i had this issue on my PS3.

[robatw]

You can't question my solution, cause it works. This Problem can apparently have different solutions...

The Xbox in 50Hz will result in stuttering with the HD PVR - this is a fact and completely logical..

I tested it with other devices as the old Xbox (Component) - no problem at all - and as i realised that - i knew it had something to do with my Xbox.

I have no problems at all with the newest software / driver by the way.

[Gadgetguy]

As soon as my pc has finished upgrading to windows 7 will give it a go as I have not tried that yet as far as I can remember but it sounds good to me.Only use my pvr with the xbox and don't have anything else to test it with so hope you have cracked the problem.

[Gadgetguy]

Well have done a full format and installed windows 7 and nothing else have just put on the drivers for the HD PVR and the latest software and configured the X-Box for 60Hz as mentioned above and guess what!!!!!

STILL GOT THE FLICKER LOL.

Oh well back to waiting for an update from Hauppauge or Arcsoft then,at least i can still use the HD PVR as a very expensive paper weight as that all its bloody good for.

[UNiiQU3Xx]

I'm also still having the flickering problem after 2 months of working on it. I have been active on the forms throughout my problem and tried EVERYTHING!

The "saying no to PAL 50" didn't work and all i'm getting with the PVR is problems.

I might have to ask for my money back.

Here is a video of a video in 720p with hardly any flicker but it is still there!

http://www.youtube.com/watch?v=lT9O6yOdj8Q

But, i will carry on trying to solve the problem for a few more days.

[gtafreak47]

All i can recommend is keep trying. Try uninstalling and reinstalling afew times, testing each time. Try different software versions too.

I used to have it, i installed 2.4, it was unstable, so i installed 2.0 (was flicker free, but i didn't know about the issue then). i installed 2.4 to test it and got flicker. Went back to 2.0 and was flicker free. Updated to lastest version and i'm still flicker free. Nothing else has changed about my set up other than the software changes.

Note: Each time i changed software, i changed drivers which came with the software version. Lastest drivers are more unstable than drivers that came with 2.0 for me.

2.0 did fix the problem for some people that i've helped, but didn't work for others who have yet to fix the problem. I've tried to get the flicker back so i can test it, but i can't seem to get it back now.

[Gadgetguy]

Well just un-installed the latest version and drivers and installed 1.0.9.5 with driver 1.0.5.2 and although the image is not as clear as on the latest software and drivers it is now flicker free,so still believe it has got to be a driver or software issue.If i upgrade the driver to the latest i still get the flicker when using with 1.0.9.5 but the old driver will not run with the new version of arcsoft so still seem to believe this is driver related more than anything else.

[Zebra]

Hey, guys! I also have a problem with flicker in my recordings though it seems to be a different kind of flicker than the one discussed in this thread. Here's a video of it:

http://www.youtube.com/watch?v=uTS4gOft504 (It's most noticable at the very beginning in the menu.)

Does anyone know what causes this or has anyone experienced this problem before? Might this also have to do with software/driver versions like the other flicker problem? Would be great if anyone could help me :).

[psyfect]

I am in no way trying to be negative about a company that I appreciate for creating such a useful product; I simply feel compelled to voice my concerns regarding this situation. I would suspect you invite consumer feedback (hence the forums), so I'll share it.

I'm overly hesitant to be purchasing one of these tomorrow. My only comfort is that I will be buying it from a physical store that I can promptly return it to should problems arise (unfavorably it's several miles away). I would order it online for the convenience (which is $50 more and goes straight to Hauppauge) if it weren't for the potential hassle.

I'm cautious to purchase from a company who's technical support consists of 'we can't replicate the problem' without stating that they intend to probe further; especially when the solution clearly lies between one iteration of software and another.

It's should be fairly straight forward (for a developer) to isolate the problem; analyze any code differing from the original drivers (which are pertinent to the display logic) to identify any potential complications; and if this has already been done, it would be nice to let the consumers know the extent of your endeavors to show them you've given it more than a semblance of effort.

It's really not comforting to hear a company say 'bring it to us' without backing up that levity with a sense of comfort (i.e. 'seriously though, our developers are looking into it').

I sincerely hope there are no complications, because I certainly feel like I can not rely on technical support should I encounter this problem. Hopefully someone steps up to the plate here. I sell Hauppauge products where I work and it's a good thing I don't have this product at our store because I couldn't sell it to a consumer in good conscience without mentioning this thread; which I suspect would deter them from a purchase too.

I'm sure you know, Hauppauge; current owners can greatly influence potential buyers; and again, I'm not intending to talk you down here; I've always thought you've made quality products. I just figured you'd like to know the perspective and mind set of a potential buyer who did some research before the purchase.

I'm telling you this with the intent of helping your company.

[Zebra]

Hey, guys! I also have a problem with flicker in my recordings though it seems to be a different kind of flicker than the one discussed in this thread. Here's a video of it:

http://www.youtube.com/watch?v=uTS4gOft504 (It's most noticable at the very beginning in the menu.)

Does anyone know what causes this or has anyone experienced this problem before? Might this also have to do with software/driver versions like the other flicker problem? Would be great if anyone could help me :).

Messed around a bit with different program and driver versions and it doesn't seem to have anything to do with that. Flicker appears no matter what version of TME or what driver I have installed.

[psyfect]

I guess I can't edit my original post.

To be clear, everything I said above, I only say under the impression that the people I saw responding were indeed representatives of the company. I know sometimes moderators aren't employees with some of these websites, so I'm not sure.

Even if they were employees, they didn't do a terrible job, they were communicative and resourceful (I think they tried to replicate the problem), my only qualm was with the fact that they gave up before their consumers were ready to; and that's not irreversible as long as the problem remains. I know we should be patient, not combative. Which is why I'm adding this post; to supplement any absence of my intentions. I think these conveyances were improperly expressed before. My intent was and is to be helpful to both parties.

That said, I would like to continue the hope for resolution with those of you experiencing this minor inconvenience (it's just an item, after all). I can't say that I am capable of empirical sympathy with you in this matter, as my interaction with this product is proving mostly beneficial, although there was (and maybe is) a few complications:

My device was difficult to install:
The software was responding slowly, the hardware lost synchronization with the device manager ("This device can not start", solution found here: "Code (10) (http://www.hauppauge.co.uk/board/showthread.php?t=16304)"), after re-installing software and drivers as well as manipulating USB drivers, I finally got it to work.

Currently the only problems have been:
A flicker that happens randomly (from twice in a minute to only once, 30 minutes later), when looking at the sky of a game, there is a scrolling discoloration that does not happen 100% of the time but when it does it's distracting and stays for an indefined amount of time.

As of right now, it's working (overall). Hopefully it will remain working as long as component connections remain useful.

For those of you with the delayed audio, I resolved this by changing my audio settings on my Xbox from 5.1 to stereo (if it hasn't already been said).

Here's hoping there's resolution for you all, but if there's not consider how great life is that this was thought of as a "problem."

[TheDudeLasse]

Got my device working in both xp and Win7 ultimate with the old drivers.

But it sure would be nice to get it working with the new drivers and new version of TME.

[UNiiQU3Xx]

Right, thats it!

I have tried and tired everything! I bought it 2 months ago now and all i have had is problems! Odd flickering and slight saturation problem. I also don't like the compressed quality. The product itself is a good product and the arcsoft programe is very good, but i am just feed up of uninstalling software, drivers, putting on old drivers and overall, everything.

I am going to be cleaning it, packing it up in its original box, rapping it up and sending it back tomorrow.

I know people may think i'm giving up but seriourly, i have been active on these forms for a while and tryed everything.

Sorry Hauppuage but i think i'm going to go for the Black Magic Intensity Pro.

Thanks to all the people who helped me with trying out things but nothing worked for me.

I know the 2.0 drivers fixed it for a lot of people but i am running a 64bit operating system and i'm not going to down-grade to 32bit.

Thanks,
Alex

[gtafreak47]

A word of advice to anyone who plans on buying the Black Magic Intensity Pro or any other HDMI capture device. Black Magic Intensity Pro doesn't support HDCP, so if you plan on recording from a PS3 or anything else that uses HDCP, you will have to buy a HDCP stripper like the HD Fury. HDCP strippers aren't cheap either, so consider the overall cost and do research before trying other products. This is why HD-PVR uses component, because it doesn't have HDCP or any form of copy protection to worry about.

[psyfect]

I think I read somewhere that the intensity only does 1080i anyway (even though it's an HDMI connection). I think the HD PVR is the best purchase. Have you already tried exchanging the item, UNiiQU3Xx? I've read where some people who've had problems went rma and got a new model that worked fine.

[UNiiQU3Xx]

I'll ring Hauppauge tomorrow about an exchange but i anit getting my hopes up.

Btw, the Black Magic Intensity Pro records xbox 360 - HDMI - 1080p - non-compressed - PAL 50-60 Perfectly. The reason i know this is because my good friend lives in the UK and owns a Black Magic Intensity Pro, plays in 1080p and its records beautifuly! Non-compressed, smooth, sharp and guess what, FLICKER free.

Thanks,
Alex.

[psyfect]

Btw, the Black Magic Intensity Pro records xbox 360 - HDMI - 1080p - non-compressed - PAL 50-60 Perfectly. The reason i know this is because my good friend lives in the UK and owns a Black Magic Intensity Pro, plays in 1080p and its records beautifuly! Non-compressed, smooth, sharp and guess what, FLICKER free.

Thanks,
Alex.Straight from their website:
· "Instantly switch between HD and SD video standards including HDTV 1080i/59.94, 1080i/50, 720p/59.94, 720p/50, NTSC and PAL."
· "HD Format Support 1080i50, 1080i59.94, 720p50 and 720p59.94."
· "Supported HDMI formats 525 NTSC, 625 PAL, 720HD and 1080HD switchable."
· "HD Down Conversion Real time 1080HD and 720HD to standard definition during video playback. Real time standard definition to 1080HD and 720HD during video capture."

It does not do 1080p. Your friend may be streaming it but it's compressing (probably to 1080i, which is still pretty clean looking).

[loreska]

So here I am. I have the same problem: every 10-12 secs. a couple of frames are corrupted, showing squares and other artifacts. Well, it happens only when I capture from a 480p source (my Wii). Xbox 360 @ 720p works well.

That's what I'm talking about. Where's Wally, I mean, where's Mario? :D

http://img294.imageshack.us/img294/3693/vlcsnap1516643.png

I even tried to downgrade the firmware to 2.0. Nothing changed :(

[Mr X]

What revision does everyone have?

[Mr X]

up.

[Mr X]

anyone?

[Mr X]

Can I assume no-one's having this issue any more?

[Gadgetguy]

Can I assume no-one's having this issue any more?

Sorry but still having the problem with the latest arcsoft and drivers am now using the earlier driver and program supplied earlier in the thread to get it to work with no problems although the picture is not as sharp.If you look at my earlier post regarding this issue i have attached some files with data and requested if there was any other data i could supply to help.This still is a big problem but think most people have now given up complaining about it and are just waiting for a driver/software update.Have offered to help capture data about this concern but i think you only have one lead in the country at your office and i cant afford the time to come to london to permit you to capture the log files off my PC as you cant replicate the problem yourselves.

[Mr X]

What Revision unit do you have?

[Gadgetguy]

What Revision unit do you have?

HD PVR 49001 LF Rev E1

Using 1.0.9.5 of Arcsoft with driver 1.0.5.2

Windows 7 home premium 32-bit
Intel Core 2 Quad Q6600 @ 2.40GHz
4.00 GB Ram

ATI Radeon HD 4800
Driver Packaging Version 8.681-091124a-092498C-ATI
Catalyst™ Version 09.12

Still had the flicker problem running this software and driver on Windows Vista but since i did a clean install of Windows 7 it has run flicker free with the earlier software and drivers but still has the problem using the latest software and drivers.

[Prøjectile]

Same here.

~ Windows XP Media Center 2002 - 32-Bit
~ Intel Core 2 Quad Q9650 @ 3.0Ghz
~ 4GB RAM
~ NVIDIA GeForce GTX275 SSC @ 1792MB
~ Western Digital VelociRaptor 300GB HDD

* Video-Input: Nintendo Wii @ 480p, 480i and 576i (always the same result)

Software CD (???) - Arcsoft TME 1.0.9.5 - Driver 1.0.5.2 (flickers and fragments)
Software CD (???) - Arcsoft TME 1.0.9.4 - Driver 1.0.5.1 (flickers and fragments) D:
Software CD 2.0 (No flickers and fragments)

I don't know the Arcsoft TME and Driver Revision of Software CD 2.0, sorry!

Also, Video and Audio gets desynced after some minutes steadily. On the very beginning everything is just fine, but after some minutes the Audio seems to be "faster" than the Video itself...

Using WMP, MPC with FFDShow. Everything's on their latest update-revision.
For some reason in VLC Media Player I don't get V/A-desync. (But I don't like VLC seriously...) :o

[Gadgetguy]

Do you have an update on this problem Mr X's?

Have you still not found it possible to re-produce the fault on the test systems that you were getting as posted earlier in the thread?

Is there any more info we as customers can give you to assist us in getting this problem fixed?

This problem has been discussed on several threads on other sites in depth but there seems to be no customer feedback as to what is being done to resolve this matter for the minority of people that have an issue with there device.Would be intresting to know if it is only affecting the UK market etc to see if it is a regional problem as i cant remember seeing anything reported by anyone in the USA.

[Lazermatt]

I am having this flicker issue also. I can link gameplay if needs be, but there has already been some linked. I have tried recording on 1080i and 720p, it happens on both.

Windows Vista 32-bit
2GB RAM
Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz 2.33GHz
nVidia GeForce 8600 GT

Using an HD PVR 49001 LF Rev E1. The ArcSoft Disk says version 2.4. Baught mine from Amazon.co.uk on the 7th of February.

[Lazermatt]

Alright, I just uninstalled version 2.4 of ArcSoft Extreme and installed 2.0. I dont get flickering all over the screen, but the very bottom of the screen is very faintly lighter than the rest of the screen and gets the blocky flicker effect when something moves/changes over it. I noticed that with 2.4, the bottom of the screen in the recording was a slightly lighter color than the rest of the screen, and flickering ever so slightly. It seems that carried over into 2.0.

I'd like some suggestions on what to do at this point, because if this is a hardware problem I want to know ASAP so I can send it back for a refund or replacement at Amazon.

[Lazermatt]

I'm done testing. Tried installing the hardware/drivers on two other computers and have the same issue. The "pixelation" line only appears on 1080i at the bottom of the screen and in 720p its hidden. The whole screen still gets the occasional 30-200 frame block flicker/stutter however. My guess is that its faulty, so I'm going to see if Amazon will replace it, if not I suppose I have to just settle with a refund. Absolutely fantastic! :mad:

[Mr X]

What revision do you have?


Same here.

~ Windows XP Media Center 2002 - 32-Bit
~ Intel Core 2 Quad Q9650 @ 3.0Ghz
~ 4GB RAM
~ NVIDIA GeForce GTX275 SSC @ 1792MB
~ Western Digital VelociRaptor 300GB HDD

* Video-Input: Nintendo Wii @ 480p, 480i and 576i (always the same result)

Software CD (???) - Arcsoft TME 1.0.9.5 - Driver 1.0.5.2 (flickers and fragments)
Software CD (???) - Arcsoft TME 1.0.9.4 - Driver 1.0.5.1 (flickers and fragments) D:
Software CD 2.0 (No flickers and fragments)

I don't know the Arcsoft TME and Driver Revision of Software CD 2.0, sorry!

Also, Video and Audio gets desynced after some minutes steadily. On the very beginning everything is just fine, but after some minutes the Audio seems to be "faster" than the Video itself...

Using WMP, MPC with FFDShow. Everything's on their latest update-revision.
For some reason in VLC Media Player I don't get V/A-desync. (But I don't like VLC seriously...) :o

[Prøjectile]

49001 LF
Rev E1

Product of Indonesia.

EDIT: I just made a little video to show you another problem.
I got this issue only by using 480i-input:

http://www.youtube.com/watch?v=vVBaFd022oc

When I'm watching the .ts file, everything is just fine, but after importing this video into AviSynth (as .dga and .ac3), I'll get these fragments and also loads of error messages.
No matter If I'm loading this video in MeGUI or VirtualDub, the fragments will stay on any program.

[Zebra]

Sorry for bumping but I'd really like to know if anyone else has this kind of flicker in their videos (as it seems to be a slightly different kind of flicker than the one discussed in this thread).


Hey, guys! I also have a problem with flicker in my recordings though it seems to be a different kind of flicker than the one discussed in this thread. Here's a video of it:

http://www.youtube.com/watch?v=uTS4gOft504 (It's most noticable at the very beginning in the menu.)

Does anyone know what causes this or has anyone experienced this problem before? Might this also have to do with software/driver versions like the other flicker problem? Would be great if anyone could help me :).

I have tried using both - the newest and the 2.0 - drivers and programs and have had the problem with both. I'm running it on Windows Vista (32bit) and my HDPVR is a 49001LF Rev E1.

EDIT: I've done some research. Turns out the notebook I was trying to record footage with only seems to have 128MB of graphics memory *facepalm*. I guess that's the cause of my problem. Unfortunately all our other computers are way too far away from the TV so I'll have to try and find another solution (maybe a REALLY long USB cable...).

[Gadgetguy]

Still no update on this problem then?

Anybody at Hauppauge heard of keeping your customers informed,it is quite an important part of customer service!!!!

[No46_TheDoctor]

Anyone tried this with Windows 7 64 bit? I have a system arriving tomorrow to build and am curious if this issue is fixed yet?

And where do you download the updated software for W7? I just get the page saying that the software auto-updates, so I have to install old software and let it update itself?

[Seraph]

We are still working on the issue, no real news yet. Install the software that you get with it, and it will update, the latest drivers are on the Uk support page.

On win 7 64 bit, i couldnt get the playback module to run, but recording worked fine and i use WMP to playback.

[No46_TheDoctor]

Thanks, will try installing it this weekend, I use other software for playback anyhow, so fingers crossed.

[TheDudeLasse]

My monthly inquiry... Still no fix? What's the status on trying to resolve the issue. Can't be that hard to reproduce as the issue is quite widespread.

[Rob King]

i brought my hd pvr in dec 2009 and been having problems with the hd pvr schedular crashing on opening of a timer recording , i got cd version 2.3 in my box i too get some flicker, i was wondering why i have the usb icon on my task bar which says Safely Remove Hardware does everyone else have that i wondered if that was to do with the shedular crashing ? i also get this split screen sometimes when recording shows does any one else get this http://i50.tinypic.com/qy6d54.png any help please

[robowaz]

Received my HD PVR yesterday and found this thread as I was having corrupted frames every 10 or so seconds while recording a component source at 720p (although had no trouble with a composite input).

Hardware revision: E1
CD version: 2.4
TME version: 1.0.9.9
Driver version: 1.5.6.1

Tried the DPC latency app and latency was very low with no peaks during recording. No difference recording with different bandwidths with or without preview enabled.

Downloaded and installed drivers/TME from the 2.0 CD image (linked in this thread) and the corruption has disappeared.

[Bill_G]

Hi Rob King.
I have exactly the same problem with the split screen. I posted a question about this in the thread:
http://www.hauppauge.co.uk/board/showthread.php?t=19394
But got no reply.

I get the split screen when recording from a VCR connected to the composit input. PAL system (Europe) 576i (interlaced) 25fps. How did you record?

I also have crashes when recording with the Hauppauge scheduler, but only when recording from the composite input with 567i and 25fps. I guess it's because the picture does not sync and is cracked up in pieces like mosaic.
I have cd version 2.4

I called the support center about the split screen and they said the same as many here allready have heard: "We are aware of the problem and are working to solve it."

About the usb icon. Isn't that the regular icon that shows with all usb devices. I sure have one.


i brought my hd pvr in dec 2009 and been having problems with the hd pvr schedular crashing on opening of a timer recording , i got cd version 2.3 in my box i too get some flicker, i was wondering why i have the usb icon on my task bar which says Safely Remove Hardware does everyone else have that i wondered if that was to do with the shedular crashing ? i also get this split screen sometimes when recording shows does any one else get this http://i50.tinypic.com/qy6d54.png any help please

[ianb]

I bought a HD PVR a couple of days ago (49001LF REV E1 v2.4 software) but have had the same glitch problem as everyone else here.
I decided to do a some investigation before returning it and have found a possible pointer to the cause:

I tried the old v2 software and drivers which were posted earlier in this thread and it made no difference and also tried several different PCs and multiple video sources including a Sky box, video tape and off air analogue TV channels again with no difference.

While testing, I noticed that the video was actually glitching/bouncing by a line or so every few seconds (possibly interlace reversal) and if there is any movement on the screen when this "bounce" happens then you get lots of blocking in the area of movement. Such glitches can be caused by the genlock on the capture chip not working properly perhaps due to incorrect register settings.

I then created a capture graph in graphedit to test a minimal capture system and that would capture perfectly without the glitches providing that the Arcsoft capture software had not already been used on the PVR.

i.e.

Use Arcsoft - get glitches
Use Arcsoft - Exit - Use capture graph - get glitches
Use Arcsoft - Power cycle PVR - Use capture graph - NO glitches!

This is totally reproducible for me and behaves the same way with old and new drivers

Also like others I occasionally got the "split screen" effect although that could be fixed by disconnecting and reconnecting the video.
This is also a genlock problem with the capture chip which results in a false lock.

So it looks to me that some registers in the capture chip may not be set up correctly under certain circumstances.

The Graph I Used was:

HD PVR Crossbar>>HD PVR Capture Device>>HD PVR Encoder>>Filedump

[Bill_G]

Thank you ianb.

I called a support guy and pointed him to your post and it seems he appreciated what you have found out.

He said he should mail me back later today with a reply.

I'll write you here when he does.

[ianb]

After further experimentation, I can now make the flicker come and go on demand in my filter graph.

As I mentioned above, I have a graphedit filter graph consisting of the following:
HD PVR Crossbar>>HD PVR Capture Device>>HD PVR Encoder>>Filedump

If the glitch is present, I can cure it by going into the property sheet for the HD PVR Encoder and changing any parameter in the "Hauppague H264 Encoder Development" tab (even the record LED). Changing the other tab (Hauppauge H264 Encoder) has no effect.

If the glitch is absent, I can create it by going into the property sheet for the HD PVR Capture Device and changing the input standard to NTSC and then back to PAL.

So it looks like something in the "Hauppague H264 Encoder Development" property needs to be refreshed after the input standard property is used.

Hope this helps.

Just to add that these tests were done with standard resolution 576i signals using the S-Video and composite inputs. I've just tried the component input but it doesn't seem to glitch like the others so far (not tried HD yet).

[Bill_G]

The support guy hasn't mailed me yet.

Ianb, I don't know anything about this graphedit that you use and I'm probably not qualified to use it, but from what you found out it seems that the fault should be possible to fix with a software update. If that is the case then it is hopeful to know that they should be able to fix it without us having to send it in for repair which I have feared until now.

I also have not had any problem with the component input and also not with HD resolution.

What I have observed is that the glitches seem to depend much on the video source. Wether it's the syncpulse timings that differs or whatever, I have no idea. Only that certain video sources and even certain tv channels are much more likely to go wrong than others.

[ianb]

Well here's a further update:

After using the pvr in component mode, the blockiness glitch/bounce that happened every few seconds has disappeared permanently for all sources, and that includes when it is connected to another PC so there can't be any change in the PC itself. I can only assume that some config/register settings are actually stored in flash/eeprom in the pvr itself and the factory defaults are wrong and they only get updated correctly in component mode. (This seems to match reports of others who have permanently "cured" their problems by experimenting with various settings/drivers)

Another thing I noticed when first using the pvr is that it defaulted to NTSC and I had to force selection of PAL when using the Composite or S-Video inputs.
Again after using the component input, which auto detected the input standard, the Composite or S-Video now also auto detect the correct input standard. This also survives power cycles and use on another PC but I did manage to lose this functionality once when experimenting and it reverted to not auto detecting Composite/Svideo. (Using Component again fixed that but I haven't been able to reproduce the loss so far)

I still get the "split screen" bad lock effect in composite / S-video which I think is related to the flakiness of the above lock detection but rather than being a "false lock" with the capture chip I now suspect that after video has locked, something (maybe the encoder) needs to be re-initialised and it is the flakiness/inability to reliably detect loss/re-acquisition of lock in Composite/S-video that may be the root cause of the problem.

Overall, the recent drivers seem to a lot flakier than the older ones with the pvr occasionally locking up if you remove/reconnect video sources and in some cases both the PC and pvr need re-booting.

I order to reproduce some of these issues, maybe Hauppauge need to use a "factory fresh" pvr in composite/S-video only and not use component mode.

[Rob King]

Hi Rob King.
I have exactly the same problem with the split screen. I posted a question about this in the thread:
http://www.hauppauge.co.uk/board/showthread.php?t=19394
But got no reply.

I get the split screen when recording from a VCR connected to the composit input. PAL system (Europe) 576i (interlaced) 25fps. How did you record?

I also have crashes when recording with the Hauppauge scheduler, but only when recording from the composite input with 567i and 25fps. I guess it's because the picture does not sync and is cracked up in pieces like mosaic.
I have cd version 2.4

I called the support center about the split screen and they said the same as many here allready have heard: "We are aware of the problem and are working to solve it."

About the usb icon. Isn't that the regular icon that shows with all usb devices. I sure have one.

since returning my HD PVR to Hauppauge for repair i keep getting the problem where the screen freezes while recording . makes we wonder if its worth returning back to Pc World for a refund having spent £13 for a Win Tv 1.2 cd they said would fix the shedular problem and the £14 it cost for me to return the item to Hauppauge in Ireland . I hope they can get the problems sorted out quick and send us an update , i feel i can't trust it to record any thing as it will freeze up on me

[AdamR]

Hi all

Quite disappointed now. Not only am I now experiencing the scrolling horizontal line and strange shadowing on my TV and when I record, but my unit seems to have picked up the screen flicker. I can't find anything to do with the scrolling lines or shadowing either.

Overall experience 6/10 :(

Adam

[spyhunter]

What is taking Hauppauge so damn long to figure this out!?!

Do they not give a sh&* about loss of money in returns and buyer frustration!?!

The engineers must be simple buffoons if they can't take a product off the shelf, hook it up and see that it flickers!?!

QA must be non-existant!?!

Their first tier support must have speech impediments if they can't relay the steady stream of calls that they get on this product to the engineers, oh wait the engineers are buffoons so it doesn't really matter!?!

Why am I stuck watching my HD-PVR in a smaller window because I've had to revert to the older software!?!

THIS COMPANY SUCKS AND BLOWS CHUNKS!!!

SH

[Bill_G]

since returning my HD PVR to Hauppauge for repair i keep getting the problem where the screen freezes while recording . makes we wonder if its worth returning back to Pc World for a refund having spent £13 for a Win Tv 1.2 cd they said would fix the shedular problem and the £14 it cost for me to return the item to Hauppauge in Ireland . I hope they can get the problems sorted out quick and send us an update , i feel i can't trust it to record any thing as it will freeze up on me

Rob King, did you send your HD PVR for repair for the "split screen" thing?
If so, what did they say?

When I call the support guy he says that they dont know what the problem is. They dont even know if it is a hardware or a software problem. Last time I spoke to Hauppauge's support he did not like to answer my questions anymore. He just goes on saying "Yes your right. We shall look into it. I'll send your questions to the tech guys and get back as soon as possible" and so on. But nothing happens.

I also pointed him to IanB's posts in this thread and he said "it looks interesting. I'll send it to the tech guys". I asked him to respond to IanB with at least something even if they don't yet have the solution and he agreed.

But nothing happens.

Then I started thinking. If IanB has almost pinpointed the problem with only a couple of days testing of his own. Is it even possible that the Hauppauge tech guys with all insite technical information cant find the problem for a MONTH if not more? (when I spoke to the support febr. 25th they admitted that they could reproduce the problem when I asked about the split screen thing on the composite input).

Furthermore I've noticed that none of the moderators that are here to help us out has posted in this thread for weeks now. I mean - I start thinking it might be because it's uncomfortable for them to write here when they cant be honest anymore.

My problem now is that I can't return my HD PVR for refund because it's over 30 days. And I cant send it for repair because Hauppage cant fix the problem (At least they say so)!

So what to do? Do they even want to help us anymore? And if not, WHY?

I'll give them one more call and then I just give up. Maybe some of you guys know a cheap separate composite input that works along with the HD PVR. The component (YPrPb) input works fine for me.

[spyhunter]

Bill_G - You might get a better response if you start a new thread, this thread is for the Odd Recording flicker, and there is nothing wrong with the hardware, it is strictly the software driver. Have you tried older software to fix your problems?

SH

[Bill_G]

Spyhunter, IanB allready did try with older software. So I dont think I need to. And my last post was mostly about the problem of not getting any help from the Hauppauge people, which many of you seem to have here. So I hope you dont mind me posting about that.

I did infact also start another thread, but got no response.

[Kayin]

Hey all, another HD PVR user here with the same problem described above. Tried installing the 2.0 CD settings to get rid of the flicker, but perhaps because I'm using Windows 7 there were multiple problems which forced me to use both the newest PVR Driver and Arcsoft software.

I've recorded all my gaming videos on youtube with the PVR, and if you want to see the problems we're all talking about any of the vids should suffice - the Dante's Inferno one is pretty good for making it out, since half the video's a static image with a flicker - as ianb said there's not as much corruption because the image isn't moving, but you can see it clearly enough.

For example, look at the left of the screen 25 seconds in, or the right at 58 seconds in. Sometimes it's imperceptible, other times it's quite noticable.

http://www.youtube.com/user/KayinGD

Of course, we're all still waiting for an update and there doesn't seem to be much we can do at the moment. It's a shame, because this issue aside the product's been pretty good - even thought it's sadly quite a noticable issue.

[spyhunter]

This should be the top issue for the HD-PVR, it would be nice to hear from people that never experience this issue. Because Hauppauge doesn't give a rat's ass about it, it looks like we might through collaboration figure out what type of hardware is causing this issue.

Mac Mini - Windows 7 (32 & 64 bit)

If everybody else chimes in with their specs, maybe we'll at least see some similiarities.

It's sad that we need to do Hauppauge's job for them and if they happen to read these posts, they should be ashamed of themselves for not doing more on a problem that's existed for 6+ months!

SH

[spyhunter]

P.S. That's the latest 2.53GHz model Mac Mini, trying first 32 then leaving 64 bit Windows 7 installed.

[DVBMaster]

Hi,

After analysis , it seems that there is a bug in the Firmware for encoder, but only with few modes. I use it in Diretctshow only (not using ArcMEdia software) : It seems that flickering is only when USING the "Advanced GOP 4/32/128 with IDR". All other modes are OK (in SD and HD).
I sent a message to support which show clearly what happens.
Wait for their response.

[spyhunter]

C'mon guys, this is pitiful, let's put some effort into it and keep this thread alive!

SH

[Crosshatch123]

Ok,

I dont know the problem causing it all. I'm hearing many different things.
Anywayz I fixed mine....
When I got my PVR the software and driver CD that came with it had version 2.4 on it.
This gave the flicker every 5 seconds. So I downgraded the software to 2.0
I have a link for the 2.0 version, not sure if its allowed to post it here though.

BUT!! if you want to downgrade your software and divers, beware of the following:

- You have to remove EVERYSINGLE thing of arcmedia on your computer
- You COMPLETELY remove the drivers.
I did it like this:
http://www.youtube.com/watch?v=7lucJTFFyqY

- You might run into some problems when you reinstall version 2.0
,atleast I did. It might give you error when installing, dont know if its windows 7 related. I dont recall what the error said. But I remember I removed EVERYTHING again, reinstalled and upgraded the software (ONLY ONCE!!!!!!) so I think i'm on 2.1 now. After that upgrade I turned of my internet, just to be sure there wouldnt be anymore updates.

- One last thing... when I downgraded my software, I had 1 final problem. Sometimes when I recorded my gameplay, the files didnt completely got encoded. So I couldnt open them in Sony Vegas properly. To see this problem, I have a thread about it, showing the problem. Click here (http://www.hauppauge.co.uk/board/showthread.php?t=19878).
The only way to fix this i found so far was simply Converting it. Find a decent m2ts converter (or mp4, dont know if it gives problems there aswell) and convert it to HD WMV.

I believe thats what I did to fix my flicker problem, it was quite some time ago. It could be I've forgotten something. If you run into anything I didn't mention here, it could be that I forgot to post it. just let me know.

GOOD LUCK!

[Jordz20]

This is happening to me i think i have downloaded the 2.0 drivers i am not sure does it have a black desktop icon anyways if not where can i download it from because the gta guy who uploaded it. it keeps saying error help really wanna record videos :D

[woody21]

This is happening to me i think i have downloaded the 2.0 drivers i am not sure does it have a black desktop icon anyways if not where can i download it from because the gta guy who uploaded it. it keeps saying error help really wanna record videos :D

the drivers upgloaded by gta are still there and downloadable, ive just downloaded them..

DONT GET YOUR HOPES UP, seems to work for some and not for others me included.

after removing the 2.4 drivers and software that came with mine i installed the 2.0 version and it is worse, happens more frequently and looks much worse than 2.4 (maybe more frames getting screwed up)

these are visible in the preveiw and appear exactly the same in the recording with 2.0 and 2.4, tried all formats and birates/combinations availiable and ZERO DIFFERENCE - CONSISTANTLY CRAP RESULTS EVERYTIME!
the glitch is consistant with its timing, every few seconds, visible with no movement and the faster the movement the more visible it is.

the aretefacting/dropped/out of sync/corrupt frames or whatever they are make the recordings truely unwatchable...
also 2.0 software produces very grainy and poor detail recordings compared
to 2.4

setup consists of.
3.4ghz quad core amd cpu
4gb ddr3 ram
ati 5750 1gb graphics card
running windows 7 32bit

xbox 360/ps3 gameplay is what im recording, using good cables, have tried 720p, 1080i & p.

the pc is fine for the task so thats deffinately not the issue at all, im using the supplied usb cable to connect the pvr to pc, and my usb works flawlessly with all other devices.
only keyboard, mouse and hd pvr are plugged into usb, have tried all usb main usb ports.

after installing 2.0 software 2 times and having the same stutter/dropped frame i gave up and reinstalled windows from scratch.
installed all chipset, video and sound drivers, installed 2.0 software.. STILL CONSISTANT CRAP

so even a clean install hasnt solved this for me...

im amazed at how popular this device is and the lack of support from hauppage, how no one can recreate this problem other than customers.
if someone from hauppage would like to come visit and see this happening, take debug info whatever do feel free to get in touch.

i need a soloution to this and really fast or beleive me hauppage support, i will give you one hell of a headache till i get it working or my money back.
ive spent 10 hours straight today alone sat here messing with it and have really really had enought of it.

its looking like i would have been much better off with a certain other device that can record hd via hdmi coupled with hdmi stripper for my ps3 recordings, which would have worked out to only a little more but would have had much more functionality anyway.

with 2.4 software and drivers fixed i would be ever so happy, the picture quality is spot on , but pictures only make up part of a MOTION PICTURE.

fix it quick or youre having it back

[woody21]

we are still working on the issue, no real news yet. Install the software that you get with it, and it will update, the latest drivers are on the uk support page.

On win 7 64 bit, i couldnt get the playback module to run, but recording worked fine and i use wmp to playback.

are you serious????

so from what i make this problem hasnt even been recreated in any tests?

your comment also suggests that no one at hauppage is making this a priority or in fact give a stuff about it.... no reassurance there for us.

so we have to just make do with what we are given? now get this out of your head .... we werent given anything we PAID for this device and we are entitled to stable drivers and software that perform properly.

the software on my dics supplied with mine (both arcsoft and hd pvr driver) are the same as whats on the website...

this device is still manufactured, still sold, and the company still in business (for long, not with this crap) so theres just no excuse for this p*** poor support.:mad:

uk trading standards staes that a device must be fit for purpose and has to be a quality product to be sold in the uk.. do remember this... preferrably before you put your produts on sale.

[Royyyyyg]

Don't see how it can take this long for it to be fixed... wait its not :(

[woody21]

i have managed to get this thing to actually make reliable stutter free recordings using the 2.0 software and driver that comes with it, i get the flickers back every time i update the drivers and have to revert back.

it seems others have had problems reverting back to earlier drivers and getting it working, like me the flicker still remained even after rebootong the pc and hd pvr. i tried clean installs on windows 7 32 bit and xp with just the early drivers and still the same flicker. also exactly the same on my old pc.

when drivers are installed using the supplied software it seems firmware within the hd pvr unit is also changed as i see the lights do something that only happens when drivers are installed, they all light up then the box resets.
this firmware/the way its installed and handled is causing the issue,

the hd pvr box does a soft reset after the installation of the 2.0 drivers but this does not fix the problem,
YOU MUST HARD RESET IT!!!!

The routine i have used has worked for me 3 times so far to get it working properly with 2.0 drivers.

download the 2.0 cd from the first page of this thread, extract the file to a folder somewhere you can find.
have the hd pvr plugged in and switched on and connected to your pc by usb.

1 - open device manager, find the hd pvr, right click it and uninstall driver, select delete driver as well.
2 - if your arcsoft software installed is higer than 2.0 uninstall it
3 - run the setup.exe file within the 2.0 software download you extracted.

4 - install the driver for the hd pvr, watch the lights on the unit, they will all light for a moment, then go out then the blue light alone will light once rebooted.

5 - UNPLUG THE HD PVR FROM THE WALL, AND REMOVE USB CABLE.

6 - LEAVE FOR 5 MINS TO FULLY RESET IT (DISCHARGES ALL COMPONENTS)

7 - REBOOT YOUR PC WHILE YOURE WAITING

8 - plug it all back in, no run setup again and install the arcsoft software.

Now you should get perfect recordings every time. every time i tried updating the driver the flicker returned (even with the old arcsoft software)
following the above got it working every time for me.

will others stuggling to get even the 2.0 software and drivers to work try the above and let me know if it works for you as well

the HARD RESET where you unlug the hd pvr is what fixes it, if i dont do this the flicker remans no matter what driver, turning the hd pvr on and off with the power button does not for me fix it either.

these screenshots show the corruption i get with new drivers (and old one if i dont fully reset the unit after installation)

messed up frame
http://i297.photobucket.com/albums/mm201/woody21_1/Image2.jpg

the following one and one before are perfect like this
http://i297.photobucket.com/albums/mm201/woody21_1/Image1.jpg

some more funky frames.
http://i297.photobucket.com/albums/mm201/woody21_1/Image5.jpg
http://i297.photobucket.com/albums/mm201/woody21_1/Image8.jpg

[woody21]

I don't personally work on this project but I know they've not been able to reproduce/see the issue.

If anyone in London fancies coming down with their setup to show us the issue, we can get debug info on it and fix.

im in the midlands like gtafreak and cant travel to london, however someone from hauppage can come and see it for themselfes both working and not.

can a retail unit be used to dump dubug info from the unit via usb or will it require hardware modification to do this.

if hardware modification is needed then this can be done as well, if guided i can do this myself and work with your tech guys to get it fixed.. i will dismanle it if thats what it takes.

somehow this needs fixing soon, my unit came with the newer drivers and software on the cd and i want to use them as they do produce much better picture quality.
not only that 2.4 is still shipping with new units and hauppage have not offered a download of the earlier software which is very very disappointing, it took me a while to find this forum and other may never find it and just give up.

also installing the earlier drivers diddnt just magically work for me, several attempts and reinstalls of windows and i still struggled. many who arent so up to speed with computers may not stand a chance.

this thread is getting a good few veiws per day, some will be people experienceing the issues, others may be researching the hd pvr before they buy and this would put them off, had i read this i would not have bought.

[Bill_G]

Hi guys.

For those of you that have split-screen problem I found a solution. Look here:
http://www.hauppauge.co.uk/board/showthread.php?t=20054

For those with the every few second flicker thing the last advice from the uk support guy was to call the main office in New York and myself push them to do something about it. So thats something to do maybe, at least for those of you that can do local calls to that office.

Good luck
/Bill

[unhappy buyer]

has anybody got a solution to this flickering problem yet? ive grown tired of it in the past week, ive been tweakin here and there all day everyday but im gettin nowhere :mad: ive tried the 2.0 drivers but it still happens, ive tried updated drivers, fresh formats, complete driver uninstalls, xbox settings, tv settings, device settings, absolutely everything!!! can anybody suggest something else that i can try? this is beyond tedious,obviously this/these problems exist as its pretty widespread

[unhappy buyer]

has anybody got a solution to this flickering problem yet? ive grown tired of it in the past week, ive been tweakin here and there all day everyday but im gettin nowhere :mad: ive tried the 2.0 drivers but it still happens, ive tried updated drivers, fresh formats, complete driver uninstalls, xbox settings, tv settings, device settings, absolutely everything!!! can anybody suggest something else that i can try? this is beyond tedious, hauppauge glady take our money but refuse help anyone, obviously this/these problems exist as its pretty widespread

i have fixed the problem! :D flicker free goodness now!! YIPPPEEEE!

[XTheWitchX]

i have fixed the problem! :D flicker free goodness now!! YIPPPEEEE!

Please share!!! It's driving me INSANE to say the least. :mad:

[unhappy buyer]

Please share!!! It's driving me INSANE to say the least. :mad:

yea its annoyin when things dont do exactly wot it says on the box! well.... when i was constantly installing and uninstalling i was always removing the software "and" hardware for fresh installs, instead this time i tried something else, firstly completely uninstall the hardware/drivers and all the software, i also got completely shot of the drivers that lurk about when u uninstall something, someone posted the method on page 13 with a link on how to fully remove unwanted drivers via command prompt (thank you btw!), after that i checked my programs folder and deleted anything associated with arc software or Totalmedia Extreme, then i installed version 2.4 and *only* total media extreme software that came with my hauppauge (didnt install that irblaster stuff etc, just totalmedia extreme!), restarted the computer, i then went to add/remove programs and uninstalled anything arc/totalmedia extreme related but i "didnt" uninstall the hardware or the drivers, all i did was remove the programs etc (i didnt delete any folders or files from my programs folder this time) leave the hardware/drivers intact, after all that i proceeded to install version 2.0 thats on page 1, again i just installed totalmedia extreme (you probably can install the other programs but this way worked for me), once thats installed i restarted my computer and turned the pvr off and on, when you start totalmedia extreme it will always ask you if you want to update the hauppauge.... always say no! and thats it! everything i record now is completely flicker free and runs the ways it should. i really really hope you can get yours to work as i know just how big a pain this is, i can only assume the software doesnt like the drivers thats installed or something? but anyways GOOD LUCK!! please post your results or questions that you have as im hoping you get this all sorted :)

[XTheWitchX]

yea its annoyin when things dont do exactly wot it says on the box! well.... when i was constantly installing and uninstalling i was always removing the software "and" hardware for fresh installs, instead this time i tried something else, firstly completely uninstall the hardware/drivers and all the software, i also got completely shot of the drivers that lurk about when u uninstall something, someone posted the method on page 13 with a link on how to fully remove unwanted drivers via command prompt (thank you btw!), after that i checked my programs folder and deleted anything associated with arc software or Totalmedia Extreme, then i installed version 2.4 and *only* total media extreme software that came with my hauppauge (didnt install that irblaster stuff etc, just totalmedia extreme!), restarted the computer, i then went to add/remove programs and uninstalled anything arc/totalmedia extreme related but i "didnt" uninstall the hardware or the drivers, all i did was remove the programs etc (i didnt delete any folders or files from my programs folder this time) leave the hardware/drivers intact, after all that i proceeded to install version 2.0 thats on page 1, again i just installed totalmedia extreme (you probably can install the other programs but this way worked for me), once thats installed i restarted my computer and turned the pvr off and on, when you start totalmedia extreme it will always ask you if you want to update the hauppauge.... always say no! and thats it! everything i record now is completely flicker free and runs the ways it should. i really really hope you can get yours to work as i know just how big a pain this is, i can only assume the software doesnt like the drivers thats installed or something? but anyways GOOD LUCK!! please post your results or questions that you have as im hoping you get this all sorted :)

Thanks for the reply! I will try your method tomorrow and tell you how i get on. It's so annoying. :(

[XTheWitchX]

I actually think your solution worked. OMG if it has, you're the best EVER! Seriously! This is too good! I will let you know more later. :)

[RickyC]

I think i did something like that to fix my flicker by accident however it stopped me being able to capture/preview 60hz SD videos with total media. Can yours do it?

[Prøjectile]

Hahaha, it's not new that the 2.0 Drivers are working.
Just install the 2.0 Drivers and that's it.

All versions above 2.0 will cause those "flickers". THAT's what I want to be fixed and nothing else...

[RickyC]

Installing the 2.0 drivers alone never worked for me and lots of others too.

[unhappy buyer]

I actually think your solution worked. OMG if it has, you're the best EVER! Seriously! This is too good! I will let you know more later. :)

Thats Brilliant to hear! now time to get some quality footage :D

[XTheWitchX]

Unfortunately, the flicker is STILL there. I give up. Hauppauge absolutely SUCK. I don't understand it! :mad:

[RickyC]

Try uninstalling everything, Install the 2.0 drivers, restart, plug device in go to device manager then find the driver and go to update, restart, install total manager 2.0 and see if that works.

It took me a week of install/uninstalling before mine worked. I just hope i dont have to install it again..

[XTheWitchX]

Ok... well it seems to be flicker free now. I don't know what i did differently but it worked! Also, that stupid error with the audio in Sony Vegas, fixed by upgrading to version 9.0d. Yay!

[Kayin]

This is fast becoming outrageous. That flicker does not disappear with current software, and 2.0 isn't working with W7.

That said, I fixed it with the advice give to revert to 2.0 - I've told it to shut up about the incompatible driver, and even though the picture's a pixelated mess through the preview window, it's actually nice and clear when you've recorded it and are playing it back.

Please, Hauppauge - fix this. Workarounds aren't what we want, we just want the best experience we can have that works on its own without having to reinstall older versions.

[Knoedel]

i have the exact same problem and its impossible for me to fix it.
tryied everything and nothing worked for me.
removed all the arcsoft software and removed the hd pvr driver.
reinstalled everything from this 2.0 cd rip and still the jerky flicker problem.
this is rediculous for an expensive product like this and if they dont fix this with a patch i get my money back.
please guys help me out on this one I dont know what im doing wrong.

1. uninstalled all the arcsoft software
2. uninstalled the hauppauge hd pvr driver
3. restarted my pc
4. plugged in my hauppauge hd pvr
5. installed the driver from the 2.0 cd rip
6. installed the totalmedia extreme from the 2.0 cd rip
7. still the flicker problem this is annoying as hell

example: http://www.youtube.com/watch?v=x1svxS93W44

I give up and use the 1.5.6.1 driver now with the TME 1.0.9.9
I hope we get a new driver soon im pretty pissed right now.

[unhappy buyer]

i installed the 2.0 drivers then installed the TMC version 2.4 (just TMC) and everything worked fine, try that to see if it helps, cant believe how wide spread and serious issue this is as it renders the hardware unusable and HAPPAUGE are doing absolutely nothing about it... terrible company, wouldnt recommend this company to my worst enemy. Hope you get it sorted Knoedel

[Knoedel]

yeah thank you its working now.
I did exactly the same again and now its working dont know why but im happy :D

[unhappy buyer]

glad to hear it buddy! Now get some quality footage recorded :D

[Royyyyyg]

I prefer to record in mp4/better quality tbh..

I would happily take my Computer and PVR up there to fix it.

[zUkUu]

http://www.youtube.com/watch?v=Yc9-2LGa18M

this is how my flicker and tearing looks like. it's unwatchable. it's only at the pc, my tv screen looks crystal clear.
I tried the 2.0 clean install and nothing changed. dunno but if this is what i get for 200€ then i'm very angry if i dont find a solution i'll return it, and want my money back.

[Starfleets]

This is a problem I faced last year. Eventually it resulted in my computer's memory board being fried. Needless to say, the software for the PVR is absolute tosh and I can't believe even after a year they still have not resolved it.

[woody21]

This is a problem I faced last year. Eventually it resulted in my computer's memory board being fried. Needless to say, the software for the PVR is absolute tosh and I can't believe even after a year they still have not resolved it.


there are some issues with the software but its not possible for the software to damage your computer in any way physically.

sure is time it was sorted though, im really annoyed with having to use the early software that has capture preview running constantly using cpu power (which causes more electricity to be used), even when minimised it sill eats up the same amount of cpu time.

[Knoedel]

ok guys now we all know how to get rid of this flicker problem but I think we should do something to get new flickerfree drivers from hauppauge.
the hd pvr costs about 200€ and I think its a shame that hauppauge ignores this problem.
I dont know if there are any hauppauge employees on this forum who could report this problem, because I dont think they care about my emails at all.

[zUkUu]

the 2.0 stuff doesnt work for everyone. for me, it didn't. for that price it's just a shame. send it back tomorrow. get the black intensity pro instead.

[Knoedel]

the 2.0 stuff doesnt work for everyone. for me, it didn't. for that price it's just a shame. send it back tomorrow. get the black intensity pro instead.

yes for me it didn't work too the first time I tried it but now it works.
I think you should try it again and mess around with the drivers a bit.

[zUkUu]

i did more than once. but i cant even use the normal .exe to install them. has to use the device manager. and nothing changes, whether old driver + new software or old software + old driver or new driver + old software etc

[XTheWitchX]

Oh GOD. Please tell me how to get rid of the flicker! I got my HD PVR back today and i had to reinstall it and the flicker is there. I WANT TO SCREAM! HELP!

I got rid of the flicker before and now i don't know what i did previously. :(

[Knoedel]

Oh GOD. Please tell me how to get rid of the flicker! I got my HD PVR back today and i had to reinstall it and the flicker is there. I WANT TO SCREAM! HELP!

I got rid of the flicker before and now i don't know what i did previously. :(

try and error :p
get the 2.0 cd and mess around with the drivers this is how I managed to get rid of my flicker problem.
took me 2 days but its gone now.

[KVFIVE]

Just purchased one of these today.....

Bloody thing.... Flickering screen and all !!!!!!

"Hauppauge, why have you not fixed this?"
- How long do you need, this has been going on for 18 months now (the net is crammed full of posts on this subject)
Tried the 2.0 CD & drivers etc etc.... still can't get rid of the intermitent flicker !

What to do...... ?

Any help / ideas...... ?
:confused:

[SMITHY444]

When I preview my Ps3 and Xbox 360 on TME I see a multicolored line and it flashes a lot. I see the line at the bottom of the video.

I have done what Hauppauge have said to do; Update drivers for graphics card, drivers for PVR and drivers for windows. My TME version is 2.4 and I've has my PVR for 3 months. I've also tried 2.0 but it still doesn't work :(

If anyone could help, it would be much appreciated and I'll be really happy.

[KVFIVE]

I've done it !!!!

Finaly got it working :)

I used the CD 2.0 download (Thanks to the uploader)

Here is how I beat the flicker:

I removed all traces of TME & PVR drivers (my PVR came with CD 2.4)
restarted the laptop.....
connected the PVR.... clicked cancel to unknown device/driver install.
using the CD 2.0 download, I ran the driver instal.exe file.
(which put the older drivers on)
restarted the computer....
I then ran the CD 2.0 main setup.exe file and installed the TME software.

I then ran a test capture.... still got the flicker :(
I then used the 2.4 CD and installed the new drivers....
(noted that the amber,red & blue light illuminated on my PVR)
Restarted the computer.

at this point (restart) I did not remove the newer drivers....
simply ran the driver install exe from the 2.0 CD.... (old drivers)
again the PVR's 3 lights on the front came on.....
I restared the computer.... and turned the PVR off at the mains (5 to 6 minutes)

Ran a test capture.... IT WORKS !!!!!! perfectly..... looks amazing !!!!

Captured to mt2s 1920 x 1080 at 11meg bitrate.

My Laptop specs are :

Intel core 2 duo 2.2ghz
2 gig ram
250 gig HDD.
Vista 32 o/s

I also tried all the above flicker fix on my desktop computer....
intel i7 860
8gig ram
2x 1tb HDD's
Win 7 Home Premium.

Worked perfectly on this system also :)

thanks to 'woody21' on these forums who's posts helped me no end...

Hope this helps someone somewhere.....

************************************************** **
Message to Hauppauge: YOU PEOPLE ARE MUPPETS ! - Shame on you !

You still need to fix this..... and stop burying your heads in the sand.
************************************************** **

[SMITHY444]

Hey thanks for that guide; before I try it out what operating system do you use?

[KVFIVE]

Vista 32 on the laptop

&

Windows 7 64 on the Desktop.

[SMITHY444]

On version 2m is it compatible with windows 7?

[KVFIVE]

It works on my win7 machine & my Vista laptop....
(I'll double check my Win7 to confirm it is 64bit... sure it is though)
I had to go through the same routine, new drivers... restart then the old drivers..... Have you tried it SMITHY444 ?

Let us know ?

I'm also using a HDFury2 (not sure if that makes any difference)
so all my source video units output via HDMi.... then the Fury2 converts the HDMi signal to component for the PVR.

I would like to use a newer version of TME (better video colour & image) but it seems anything past the 2.0 CD's version of TME requires newer drivers.
(And newer TME also allows for disable preview during capture - Handy feature)

I was also (as well as the flicker) getting the thin green line at the top or bottom (depending on my video source) but this has also gone away :)

[SMITHY444]

Hello, thanks for that guide. My only issue was that when I tried to install (Version 2 drivers) it came up with a message saying 'Drivers cannot be updated due to compatibility' That was my problem, so I uninstalled everything and put (CD Version 2.4) back on but I still have the flicker at the bottom of my capture.

So what should I do, should I call hauppauge up and ask for a new PVR? Also, I've only had my HD PVR for 3 months.

Thanks for your time.

[KVFIVE]

Did you try right clicking the CD 2.0 driver instal.exe and run as administrator ? - I'm sure thats what I did.

Also... you can only use the TME software that comes on the CD 2.0.
later versions of this software require newer drivers.... and the flicker will return if you use any drivers accept the ones on the CD 2.0.

Hope this helps,

Paul (UK)

[KVFIVE]

p.s - The right clicking thing is what I did on my win7 Machine... not my Vista laptop.

[KVFIVE]

Also, I dont think you have a faulty unit.... it's a driver issue.
I've only had mine 3 days..... and mine was doing exactly what yours was.

[SMITHY444]

when I ran the drivers, I clicked run and the message came up.

[SMITHY444]

I'll try and run it as admin and see if that works. Thanks for your time

[KVFIVE]

I've checked my Win7 machine.... and I'm running Ultimate 64.
which in this version of windows has a built-in XP backward mode.

http://www.microsoft.com/windows/virtual-pc/download.aspx

I'm not sure if this is what's making the difference between yours and my Win7 Machine.... I do believe you need to have ultimate or pro for this to be used though :(

just curious.... when you install/switch between installing these drivers do the 3 lights come on the front of the PVR ?

[SMITHY444]

Also how do you remove all of the previous drivers?

[KVFIVE]

1 - plug the PVR into your computer.
(Dont run TME)
2 - go to device manager
3 - locate the PVR in the list (Sound & video section)
4 - Double click the 'Hauppauge PVR'
5 - select the middle tab (Drivers I think)
6 - Unistall driver - and then make a check in the confirm window to remove them from the machine.
7 - If you've installed both new & old drivers....
restart the machine (unplug PVR before restart)
8 - Plug it back in...if it auto installs drivers.... do the above again...
9- restart etc etc...
10 - plug PVR back-in - if it then states new hardware found... select cancel...
At this point you have now removed all drivers from your computer relating to the HD PVR.

[SMITHY444]

Where is device manager? I'm using windows 7

[SMITHY444]

When I plug in my usb nothing comes up, does that mean all the drivers have gone?

[SMITHY444]

I tried your process but once I clicked install drivers it comes up with "drivers cannot be updated due to compatibility"

I don't know what to, should I call hauppauge or .... please help.

Thanks for being nice and helping me out.

[KVFIVE]

Go to your control panel,
in the top righthand corner you'll see a search box,
type 'device manager' there.
That will offer results that you can click to.

Regards to nothing coming up when you plug your PVR in,
that means drivers are installed.

Device manager can also be found by right clicking 'My Computer'
and taking properties from the pop up menu.
Device Manager is located in the left side of the new window.
Just click the link.

Replying via iPhone... Please excuse typo's.

[SMITHY444]

Thanks for your time, but I'll just have to stay with version 2.4. When do you think they will update their drivers?

[Prøjectile]

Never.

[KVFIVE]

I can't understand why it's not working on your system... strange :(

Regards to drivers.... as previous poster stated 'never' !

Hauppauge really need to get this sorted.... it's gone on too long now :(

We all need to get on at Hauppauge.... drive them mad !!!!

[SMITHY444]

I'm calling Hauppauge on Monday to get a replacement, my friend did and now his pvr works :)

[zUkUu]

i send mine back yesterday. got another device from another company and it just works. easy and clean out of the box. and hell, it was even cheaper. learn from this hauppauge.

[XTheWitchX]

i send mine back yesterday. got another device from another company and it just works. easy and clean out of the box. and hell, it was even cheaper. learn from this hauppauge.

What other device did you buy?

[KVFIVE]

AverMedia AverTV USB HD ?

http://www.geektonic.com/2010/02/avermedia-usb-hd-dvr-capture-content.html

Or.....

Blackmagic Intensity USB 3.0 Shuttle ?

http://www.blackmagic-design.com/products/intensity/

I like the look of the Avermedia unit :)

The BM's Shuttle captures uncompressed HD Footage.... Big Processors & hard drives to capture with that device :(

[KVFIVE]

i send mine back yesterday. got another device from another company and it just works. easy and clean out of the box. and hell, it was even cheaper. learn from this hauppauge.

Which one did you get ?

[Mr X]

Issue should be resolved in this driver.

http://www.hauppauge.co.uk/board/showthread.php?t=20498

Any feedback on the flicking issue please use the new thread.